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Chief of Staff

USA - Remote

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

The Chief of Staff will serve as a thought partner to the CCO. In this leadership role, the Chief of Staff will work with leaders to create shared context, drive clarity, and appropriately prioritize time, mindshare, and resources towards the CCO’s key areas of focus. They will also act as a communications partner, supporting internal and external communications between the CCO and key stakeholders. 

  • Partner with the CCO and Senior Customer Care Leadership Team to build and maintain high functioning teams, with a focus on Ping’s core values and operating behaviors
  • Whether as a proxy for the CCO or sitting by his side, prep for, lead, and follow up on leadership and team meetings at an expert level, facilitating healthy debate, arriving at shared context as a team, managing meeting outputs and holding other leaders accountable for their deliverables
  • Manage the rhythm of business for the Customer Care org, ensuring that the CCO and the leadership team are focused on the right topics at the right time, both optimizing within the week and looking at horizons many months out.
  • Serve as a thought partner to the CCO on cross-functional operational and strategic topics including but not limited to -- long-term vision, issues of execution, areas for operational improvement, internal and external communications, and stakeholder management.
  • Produce high-impact internal and external communications for the CCO, in partnership with comms leaders for major events, along with other cross-functional teams as relevant
  • Communicate context to leaders and teams within Customer Care - often as an ambassador to the CCO - so that they are empowered to make good decisions and solve problems at their level, reducing information cycles or escalations to the leadership team when it can be avoided
  • Use internal data and your own analytical skills to guide goal setting and tracking for the Customer Care teams and shared leadership initiatives

You are a strong fit for this role if you are/have:

  • Highly collaborative -- you care less about who did it than how it got done. You take deep pride in shared outcomes and you really believe the whole is greater than the sum of the parts when it comes to team efforts.
  • A love of driving alignment - great chiefs of staff leave their personal agenda at the door. They serve as an ambassador for the CCO, and aim to facilitate great conversations and decision-making processes to drive alignment amongst the senior leadership team and the broader company.
  • Change management chops - known for driving the operational and communications efforts needed to help move hearts and minds from one state to the next.
  • Excellent written communication skills -- highly skilled in writing great emails, an expert in shorter vs longer summaries, and known for making impactful PowerPoint decks.
  • Understanding of key financial metrics and ability to bring forward data driven 
  • Able to influence senior leadership in the absence of hierarchical authority
  • Track record of balancing multiple diverse tasks and exceptional organizational skills
  • Willingness to roll up his/her sleeves 
  • Ability to work with diverse and strong personalities
  • Strong analytical skills coupled with the ability to find insight in complicated data or processes
  • Absolute attention to detail
  • Maintains the utmost confidentiality in relation to sensitive information

Salary Range: $140,000 - $220,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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