Training Delivery & Communications Manager

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

The Ping Identity Training Team provides customer-centric technical training in multiple modalities to enable our customers (and partners) to implement Ping Identity products. The Training Delivery Manager is responsible for managing the day-to-day delivery of Ping Identity training classes in one or more global regions. The candidate will have specialised knowledge of marketing and communications. 

 

Key Responsibilities

Class & Ticket Management

The successful candidate will need to understand and execute all the below components as part of the core responsibility of a Training Delivery team member. Their role will focus on wider, cross-functional projects and partner relationships, however, the core requirements of this role include the below competencies. 

Core competencies include:

• Understand, execute, and support the class management processes including system set-up and course materials distribution. 
• Address all common training tickets and align with the Ping Training Customer Service guidelines.
• Bolster the Ping Identity Training Subscription offering by prioritising Training Subscription holder registrations, support tickets, and overall experience. 

Authorised Training Partner Management

The successful candidate will own and lead in training partner relationships, managing multiple vendors at once, and have strong organisation and communication skills.

Key responsibilities include: 

Being the Authorised Training Partners’ main point of contact for all delivery and operational needs.  

• Run a regular cadence of meetings with your assigned Training Partners to confirm the upcoming delivery schedule and keep the partner informed of all applicable releases and updates.
• Take ownership of this relationship management and enhance ATP checkpoints to establish better processes and improve partner relations at every opportunity.
• Ensure the Training Partner has a continuous rolling 6-month public schedule. Work with the partner on establishing this.
• Ensuring that any schedule conflicts are resolved in an effective manner.
• Maintaining high operational and communication expectations with all Authorised Training Partners. 

Internal & External Communications

The successful candidate will have a passion for marketing and communications to bolster both our On Demand and Instructor-Led training offering. They will be equipped to launch a communications strategy within a team that is new to this area.

Key Responsible include:

• Use data-driven insights to design and execute external and internal communications strategies that align with the Training Team’s goals. 
• Closely collaborate with the Graphics & Editorial Training departments to create and improve training collateral such as one-pagers, emails, social media and website posts/announcements. 
• Drive training uptake via promotional activities such as “Certification Summer Promotions”. 
• Monitor industry trends and competitor offerings to ensure training programs remain relevant and competitive.
• Create regular reports to showcase communications ROI, including enrollment numbers and engagement metrics.

Other Activities

• Collaborating with the Training Team globally. Some flexibility with time zones will be required - Ping Identity is a 24/7 global operation.
• Learning and mastering Ping’s training delivery tools including Cloudshare, Administrate, Gilmore Global, Salesforce, SmartSheet, Pearson, CertMetrics, etc.
• Manage relevant vendor relationships to ensure Ping is maximising its efficiency and delivery. 

Requirements

• 3-5 years experience in a Communications role and/or customer-facing Learning & Development role. 
• (Desirable) Prior experience leading a communications strategy for a team or organisation. 
• Ability to shift skills to address a technical training environment. 
• Be able to describe complex training courses and learning paths to customers
• Excellent attention to detail. 
• Be able to provide global support for the Ping Identity Training Team.
• Prior exposure to the IT training industry (desirable)
• Knowledge of SCORM and LMS platforms (desirable)
• Highly effective customer support skills
• Happy with communicating primarily through instant messaging, video conference
• Relationship management skills - words and deeds are always with customer service in mind
• Excellent communication and presentation skills
• Strong project coordination skills; can coordinate multiple projects at one time

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.