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Business Operations Director

USA - Remote

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

We are seeking a dynamic and strategic Director of GTM Operations to drive operational excellence and enable our global go-to-market teams to achieve their ambitious goals.

About the Role:

As the Director, Business Operations and Programs, you will be a critical leader responsible for optimizing our sales programs & operational efficiencies. You will collaborate with senior leadership across Sales, Marketing, Channel, Customer Experience, and Finance to evaluate, scope, prioritize, and operationalize strategic initiatives & programs. You will be a builder at heart, with a deep understanding of the operational components needed to build a global world-class SaaS company. You will thrive in the driver’s seat of complex, cross-functional projects, possessing expertise across key sales processes, systems and tools. This role offers a significant opportunity to impact the growth, direction, and future of Ping Identity. You will be instrumental in identifying operational challenges, setting strategies, and organizing cross-functional teams to build new capabilities and drive continuous improvement. Success in this role will be measured by improved efficiencies across the Sales Organization, program success, process optimization, adoption and effectiveness of Sales and Services systems.

Responsibilities:

Strategic Planning & Execution: Contribute to the overall Annual Operating Plan (AOP) process, focusing on the business development version of the plan, ensuring clear actions, execution, and dependency management. Support the development and execution of the GTM vision and strategy. Support Sales Plays operationalization. Facilitate mgmt of the operational plan to support the GTM strategy and drive plan x-functional execution

Process Improvement & Project Management:

  • Support cross-functional improvements initiatives based on their impact on the business (e.g.,Lead2Cash process definition and improvements in alignment with Deal Management Team)
  • Own projects end-to-end, from requirements gathering to testing to adoption.
  • Develop clear requirements, MVPs, business justifications, and business outcomes to assess risks and determine buy-vs-build opportunities.
  • Create and maintain key documentation, such as Business Requirement Documents (BRDs), process flows, use cases, test scripts, change management and enablement materials. 

GTM Technology Ownership:

  • Identify opportunities to improve and automate Sales, Sales Support, and GTM Operations tools, systems, and processes.
  • Manage relationships with technology vendors, including product roadmap alignment, utilization tracking, and ongoing support.
  • Act as a liaison between teams to translate business objectives and needs into technology and process requirements.
  • Partner with the IT team to ensure projects are scoped, implemented, and delivered within committed timelines.
  • Go to Market Programs Establish operational plan to support program launches
  • Work closely with Product to collaborate on product launch plans from a GTM perspective
  • Provide project management and change management support for GTM programs, ensuring seamless execution and adoption across the organization.
  • Collaborate closely with Sales, Sales Operations, Channels & Alliances, Customer Experience, Product Management, and Finance to ensure alignment, integration, and successful outcomes for GTM initiatives.
  • Establish and manage GTM program cadences, driving accountability, visibility, and continuous improvement across cross-functional teams. 
  • Facilitate cross-functional communication and alignment, ensuring all stakeholders are informed, engaged, and contributing to GTM program success.
  • Enable seamless go-to-market execution by managing dependencies, mitigating risks, and ensuring timely delivery of program milestones.

Salary Range: $150K - $200K

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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