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Director, Professional Services Operations & Strategy

USA - Remote

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Ping Identity is seeking a high-impact, data-driven Director of Professional Services (PS) Operations & Strategy to lead global operational planning, drive delivery excellence, and execute on initiatives that increase productivity, profitability, and customer outcomes. This is a critical leadership role focused on optimizing how PS operates—from bookings and revenue forecasting to systems, analytics, and partner enablement. You will work closely with the VP of Professional Services and PS regional leaders to translate strategy into execution, ensuring we scale efficiently and predictably.

Key Responsibilities:

Business Operations & Forecasting

  • Own PS bookings, backlog, and revenue forecast operations—partnering closely with regional PS leaders, Finance, and Sales Ops.
  • Establish consistent global forecasting and pipeline hygiene practices; provide real-time insights into trends and risks.
  • Enable revenue growth through modeling, scenario planning, and operational insights.

Strategy Execution & Transformation

  • Translate strategic goals into operational plans and programs that drive transformation across PS.
  • Lead and program manage key initiatives tied to growth, margin improvement, and delivery model evolution.
  • Serve as the operational “nerve center” of the PS organization, coordinating across regions, partners, and functions.

Systems, Tools & Analytics

  • Manage and evolve the PS tech stack (Kantata, SFDC, Clari, etc.) to support scalable delivery and business insight.
  • Define and maintain performance dashboards across KPIs like utilization, bookings, margin, forecast accuracy, and delivery efficiency.
  • Introduce automation and reporting capabilities that free up capacity and enable proactive decision-making.

Partner Enablement & Co-Delivery Governance

  • Partner with Alliances to create and manage tools and frameworks that support a growing partner-led delivery model.
  • Track partner delivery quality and effectiveness, ensuring accountability and performance consistency.

Team Leadership

  • Lead and grow a small team focused on PS operations, analytics, and tooling.
  • Provide hands-on coaching, mentoring, and career development to build a high-performing ops team.

Qualifications

  • 10+ years of experience in PS or sales operations within the software/SaaS space.
  • 5+ years in people management roles leading high-performing operations or analytics teams.
  • Proven experience driving forecast rigor, operational excellence, and cross-functional collaboration.
  • Strong business acumen and analytical thinking, with deep experience in forecasting, metrics design, and reporting.
  • Expertise in CRM/PSA platforms (e.g., SFDC, Kantata, Clari) and data visualization tools (e.g., Tableau, Power BI).
  • Outstanding communication skills and executive presence; able to operate effectively across technical and business stakeholders.
  • Bachelor’s degree in Business, Finance, or related field required; MBA or relevant Master’s degree preferred.
  • Familiarity with IAM or cybersecurity industries is a plus.

What Success Looks Like

  • Forecasts are accurate, predictable, and real-time.
  • Operational initiatives are executed on time and deliver measurable impact.
  • The PS org has the tools, insights, and support needed to scale with confidence.
  • Partner co-delivery is operationalized and optimized.

USA: $132,000 - $171,720 + Commission 
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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