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Senior Manager, Curriculum Development

UK - Remote

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

The Senior Manager, Curriculum Development is responsible for leading a team of course developers and instructional designers responsible for designing, developing and teaching formal learning content for Ping Identity customer courses, certifications, workshops and videos that explain Ping Identity product capabilities and features.

You will further be expected to create engaging courses for developers, system integrators and systems administrators. The role will be split between doing your own work versus managing work through your team. 

The below are the expected responsibilities:

People Management & Strategy

  • Strategic Leadership & Execution: Contribute to and execute the department's strategy in coordination with the Business Unit (BU) leader. Receive objective-based assignments, determine resource allocation to meet goals, and drive owned initiatives.
  • Team Leadership & Development: Create and communicate team objectives aligned with the BU strategy, set priorities for high-impact projects, and manage their efficient execution. Mentor, coach, and guide the team, managing career development pathways, competency skilling, and providing daily guidance to direct reports.
  • Operational Management: Execute financials, business planning, organizational priorities, and workforce management.    

Course Development

  • Curriculum & Content Ownership: Own the end-to-end curriculum development process, including defining course structure, learning levels, and badging strategy to ensure consistency across all learning programs.  Manage the curriculum development pipeline, working closely with product management to assess needs and define new learning content.  Own and improve curriculum tooling and its usage.    
  • Content Development & Guidance: Drive the creation of high-quality learning materials by producing design documents based on requirements and guiding the team in developing certifications, training guides, workbooks, lab environments, exercises, and instructor decks for various delivery modalities.    
  • Quality & Improvement: Establish and enforce quality assurance processes by organizing and managing the testing and debugging of all training deliverables.  Gather and incorporate learner feedback from survey tools, and coordinate with Subject Matter Experts and Operations to address changing needs and organize test events and Train-the-Trainer sessions.  Continuously improve development processes and operational policies to enhance efficiency and output across teams.    

Project Management

  • Project Planning & Tracking: Prepare and track development plans for course development projects. Manage capacities and resource assignments, and maintain project trackers and sprint boards. Ensure process adherence and implement corrective actions.
  • Risk & Issue Management: Identify and advise the Project Board on project issues and risks. Address deviations from plans, recommend corrective actions, and develop exception plans.
  • Quality & Communication: Ensure quality activities are planned and executed correctly, and maintain quality registers. Communicate timelines, scope, and milestones to stakeholders in coordination with the Ping Identity Training Project Office. 

If you find yourself checking off most of the below, this could be the position for you!

  • Have an excellent track record of developing and growing a team. Strong ability to delegate.
  • Can translate functional plans into operational processes and guides execution.
  • Effectively communicates and presents results and recommendations across disciplines.
  • Experience with technical training learning material design and development including online virtual labs (essential). Experience of instructional design.
  • Able to transform complex information into engaging and effective training.
  • Demonstrated knowledge of the responsibilities of software developers, integrators and system administrators and the ability to review your created content from a students’ point of view. 
  • Technical training instructor experience would be advantageous.
  • Able to use industry-standard technical content development authoring tools.
  • Excellent attention to detail.
  • Excellent communication skills - both verbal and written - as well as editing and proofreading skills. Your content will help support our worldwide customer base and partner network.
  • Good time management and project management skills.
  • Able to work both independently with your own initiative and within a team environment with strong collaboration and teamwork skills.
  • Able to work as part of a distributed team across multiple time zones

Technical Background

  • System administration experience of CentOS Linux or other Linux/UNIX related operating system (essential) preferably at certification level.
  • Strong experience working on Windows, Mac & Linux with varied skills around administration and troubleshooting.
  • Solid understanding of Internet technologies, specifically a solid knowledge of protocols such as HTTP, SSL/TLS, IPv4, XML, SAML, OAuth, OpenID Connect.
  • Experience in building integrations using SAML2, OAuth 2.0 and OIDC standards.
  • Experience of TCP/IP networking, load balancing, REST,  Virtual and Cloud Machines and network security (SSL/TLS) expected.
  • Experience of working with source code control systems (Git ideally).
  • Awareness of DevOps best practices including deployment automation tools, CI/CD, Docker and Kubernetes. 
  • Knowledge of OAuth 2.0, SAML 2.0, OIDC and LDAP Data Stores highly desirable.
  • Experience of Ping Identity products highly advantageous.
  • Some knowledge of development/scripting ideally in JavaScript/Java/Groovy.
  • Awareness of at least one of the major cloud vendor platforms: Google Cloud, Amazon Web Services or Microsoft Azure.

Education level:

  • Bachelor’s Degree in a technical discipline (Computer Science or Engineering preferred, Masters advantageous).

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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