Onboarding Customer Success Manager

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

We are looking for an Onboarding Customer Success Manager for our customers in our APJ region. You should have customer-facing experience in a Customer Success role and be organised, curious and relationship orientated. Technical knowledge is the cornerstone of the Onboarding team, individuals should strive to be a technical evangelist.

Key Skills (Technical):

• Able to present & discuss Ping Identity solutions with technical staff (customer) from a Roadmap perspective identifying OOTB capabilities & solutions for customers to leverage.
• Able to discuss Ping Identity solutions with customers at a deeper level than merely functionality, at an architectural level with a keen eye on “technical debt”.
• Able to identify “where” within the platform an issue resides to quickly engage with Ping Product and/or Engineering teams.

Key Skills (Non-Technical)

• Win over our customers at every opportunity.
• Re-enforce the “why they bought Ping” throughout your interactions with customers and build their connection to our products and services.
• Able to present & discuss Ping Identity solutions with Business Owners/Executives Connecting technical requirements to business requirements (in the fashion of a VO) in layman’s terms yet able to lean into technical details with technical staff.
• Generate credibility, advocacy and professionalism within Ping and the customer’s organization.
• Develop yourself into that trusted advisor/advocate in both directions!
• Develop strong meaningful relationships with Product, Support, Engineering, Pre-Sales and Professional Services teams across Ping Identity.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.