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Sr. Manager, CX Licensing Operations

USA - Remote

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Working as part of the CX Operations and Insights team as Ping’s Licensing Manager you will manage a team of Licensing Specialists. The team's priorities are to manage   software assets, ensure compliance, and optimize Ping’s licensing strategy. They input and maintain entitlement records, facilitate software onboarding and manage audits and renewals. They also provide expert guidance on licensing solutions to internal teams, partners, and customers. The licensing process at Ping is about to undergo a transformation and as the Team Manager you will play a key role in helping design the future of licensing and lead on the implementation of the new design and process. 

Key Responsibilities:

Leadership:

You will help build and lead a global team of Licensing Coordinators who will continue to operate licensing entitlements and provisioning whilst as the leader you will be responsible for the transformation of Licensing and launching it in its new form. 

Managing Software Assets: The team will track software licenses, usage rights, and contractual entitlements for Ping products. 

Ensuring Compliance: You will be responsible for maintaining compliance with software licensing agreements and identifying and mitigating any risks associated with software usage. 

Optimizing Licensing: You will develop and implement strategies to optimize software licensing, ensuring cost-effectiveness and alignment with business stakeholders needs. 

Facilitating Audits: The team will support software audits, ensuring accurate documentation and providing necessary information to auditors. 

Licensing Management: You will work with Sales and Renewals on software renewals, ensuring contracts are accurate and up-to-date. 

Stakeholder Management:You will collaborate with various stakeholders, including Sales, Customer Success, Renewals, IT teams, business leaders, and CX, to ensure alignment on licensing strategies. 

Providing Expert Guidance:You will offer consultancy on software licensing models, packages, strategies, and solutions to internal teams. 

Maintaining Records and Documentation:You will document the standard operating procedure as it is today then build out a new process increasing efficiency and reducing risk. Whilst keeping accurate records of software licenses, contracts, and audit results. 

Essential Skills:

  • Strong understanding of software licensing models and agreements.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in IT and relevant software tools.
  • Knowledge of legal and regulatory frameworks related to software licensing.
  • Experience with Salesforce and Service Cloud.
  • Strong organizational and time-management skills.
  • Ability to adapt to changing technologies and licensing models. 

You have:

  • 8+ years of experience in a leadership role and creating new teams.
  • 8+ years experience with Salesforce or similar CRM solutions.
  • Experience of transforming existing processes and strategies into more lean and effective solutions. 
  • Has worked within a SaaS industry for 5+ years 
  • Experience with automating existing processes and workflows
  • Experience facilitating requirements gathering meetings with internal stakeholders.
  • Passion for simplification and transformation within a Services industry
  • Excellent analytical / problem solving skills 

Salary Range: $137,000 - $163,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

 

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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