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Technical Writer III

USA - Remote

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Ping Identity is looking for an experienced Technical Writer III to join our team and help us create world-class developer-focused content, including APIs, SDKs, use cases, etc. You'll play a critical role in shaping how developers interact with the Ping Identity platform, empowering them to build seamlessly and confidently with our technology.

In this role, you'll collaborate closely with engineers and product managers to craft content that’s technically accurate, but also easy to understand and read. Whether you're documenting new API endpoints or writing use cases, your work will have a direct impact on the success of our growing developer community. If you love working at the intersection of code and communication, we want to hear from you.

You will:

- Create comprehensive technical documentation for a developer audience

- Stay current on identity security technologies and Ping Identity product releases

- Revise existing API documentation and create content for new APIs, use cases, and other developer-oriented resources

- Collaborate with lead writers, engineers, product managers, and other stakeholders to define project requirements

- Develop documentation plans and schedules

- Achieve and maintain relevant product knowledge

- Maintain consistency in tone and style.

You have:

- Bachelor’s Degree in English, Journalism, or a related field, or Master’s Degree in Technical Communication, or Bachelor’s degree in Computer Science, Information Systems

- 5+ years of technical writing, preferably for SaaS products

- Experience writing content for developer audiences

- 2+ years of demonstrable, recent experience in API documentation

- Experience with Git and Markdown

- Experience testing API queries successfully and verifying response data

- Experience with writing in a Docs as Code environment

- Proven ability and initiative to learn new tools and technologies

- Excellent written and verbal English-language communication skills

- Strong attention to detail, with an eye for improving existing work.

You have an advantage if you have:

- Knowledge of Identity and Access Management (IAM) or software security

- Experience with AsciiDoc

- Experience with enterprise documentation projects and audiences

- Experience as a developer evangelist

- Experience with content reuse

- Experience with IT or application support.

Salary Range: $96,000 - $110,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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