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Global Senior Director, Customer Marketing

USA - Remote - Denver, CO

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

The Opportunity

This isn’t a traditional customer marketing role focused solely on case studies. As Global Senior Director of Customer Marketing, you’ll design comprehensive, global programs that engage customers across their full journey — transforming their success into advocacy, and advocacy into long-term loyalty.

You’ll combine strategic storytelling, community building, and executive engagement to deepen relationships with customers who are redefining what’s possible in identity security. From the Customer Advisory Board to marquee customer experiences, to lifecycle programs that build trust and recognition, you’ll shape how Ping and its customers partner to advance the future of secure digital identity.

This role is ideal for a strategic, relationship-driven leader who can blend creative vision with operational precision — someone who believes that customer success is the strongest story a brand can tell.

What You’ll Do

  • Lead global customer advocacy. Build programs that identify, nurture, and amplify customer champions — across industries, geographies, and solution areas.

  • Evolve customer storytelling. Go beyond case studies to create authentic, multi-format narratives that highlight how Ping Identity helps customers innovate and grow securely.

  • Shape and lead the Customer Advisory Board. Build an influential global forum for collaboration with senior customer leaders, turning insights into action for Ping’s business and product strategy.

  • Design marquee experiences. Create flagship customer events and experiences that celebrate innovation, strengthen relationships, and reinforce Ping’s role as a trusted partner.

  • Champion the customer lifecycle. Partner with Customer Success, Product, and Sales to engage customers from onboarding through advocacy — ensuring every interaction builds value and loyalty.

  • Build community. Launch initiatives and platforms that connect customers to each other, fostering shared learning and long-term engagement.

  • Measure and optimize. Establish clear metrics for advocacy, engagement, and business impact, continuously evolving programs based on insights.

  • Inspire a global team. Lead, mentor, and empower a talented team to deliver excellence across regions and programs.

You May Be a Great Fit If You Have

  • 10–15 years of experience in B2B marketing, with at least 5 years leading customer marketing, advocacy, or experience programs in enterprise SaaS or cybersecurity.

  • Proven success designing and scaling advocacy, CAB, and lifecycle programs that drive measurable business outcomes.

  • Excellent storytelling and communication skills — able to craft compelling narratives that connect business impact to human value.

  • Experience engaging executive-level customers, from global enterprises to high-growth innovators.

  • Deep understanding of how advocacy fuels pipeline, retention, and brand reputation.

  • Strategic thinker with strong execution capabilities; comfortable operating globally and cross-functionally.

  • Data-driven mindset with a passion for continuous improvement and innovation.

  • Bachelor’s degree required; MBA or equivalent preferred.

Why This Role Matters

At Ping Identity, our customers are shaping the digital trust landscape — from global banks to leading healthcare providers and tech innovators. Your work will elevate their voices, strengthen our partnerships, and show the world how secure identity fuels innovation.

You’ll define how Ping connects with its customers — not just through technology, but through shared purpose, authentic relationships, and meaningful experiences.

Why You’ll Love Working Here

  • Opportunity to lead a global function with strategic visibility and impact.

  • Work alongside passionate leaders who value innovation, collaboration, and trust.

  • Shape how some of the world’s most respected brands tell their identity stories.
  • Be part of a company defining the future of secure, intelligent digital experiences.

 

Salary Range 

USA: $182,000 to $236,500 plus bonus 

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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