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Director, PS Product Management

USA - Remote - Denver, CO

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Role Overview

Ping Identity is seeking a forward-thinking, execution-oriented Product Owner to lead the development, standardization, and lifecycle management of offerings within the Professional Services (PS) Portfolio Management function. This newly created role is critical to evolving the PS organization from a delivery-centric arm to a strategic enabler of customer outcomes, responsible for productizing our services portfolio and driving services-led growth.

The Product Owner will lead cross-functional efforts across PS, Customer Success, Sales, Marketing, and Product, enabling solution innovation, operational consistency, and improved visibility into the value PS delivers. In this role, you’ll work closely with PS leadership to stand up and scale PS Portfolio Management, shape go-to-market (GTM) strategy, and build scalable frameworks for portfolio management and sales enablement.

Key Responsibilities:

PS Product & Portfolio Management

  • Own the definition, standardization, and ongoing management of PS service offerings, including packaging, pricing models, and delivery models.
  • Lead cross-functional analysis of existing offerings to retire, consolidate, or evolve based on performance and customer needs.
  • Drive portfolio rationalization by identifying overlaps, gaps, and opportunities to simplify and clarify the PS services landscape.
  • Introduce structured feedback loops across customers, delivery teams, product management, and sales to drive continuous improvement.
  • Build and maintain a service catalog that reflects scalable, differentiated, and outcome-oriented solutions.

GTM Strategy & Sales Enablement

  • Collaborate with Marketing to build PS presence internally and externally (e.g., digital assets, collateral, customer-facing pages).
  • Develop and refine sales enablement tools, including playbooks, customer success stories, and value propositions to support demand generation and deal shaping.
  • Partner with Sales and Customer Success to introduce PS earlier in the sales cycle and align on pipeline generation and influence revenue metrics.
  • Establish KPIs to measure offering adoption, sales readiness, and customer success.

Cross-Functional Stakeholder Engagement

  • Act as a hub for the PS Portfolio Management initiatives, driving alignment across CX, Marketing, Sales, and Product.
  • Develop and facilitate operating cadences, joint planning sessions, and governance frameworks that support unified execution.
  • Contribute to the refinement of internal processes such as deal structuring, approvals, and project handoffs.

Business Intelligence & Operational Rigor

  • Work with Operations and Analytics teams to capture and report on metrics related to offering usage, customer outcomes, and delivery performance.
  • Ensure new offerings are launched with enablement, support documentation, and analytics in place.
  • Own the creation and maintenance of internal delivery playbooks, sales enablement guides, and operational documentation to ensure scalable, repeatable execution across teams.
  • Drive experimentation and innovation within the PS portfolio  by creating frameworks for piloting and measuring new solutions.

Qualifications:

  • 7+ years of experience in technical product management, consulting, solutions portfolio management, or professional services operations, ideally with exposure to service packaging and lifecycle management.
  • Demonstrated ability to define, standardize, and evolve service offerings, with a focus on business impact, customer outcomes, and scalability.
  • Proven track record of leading cross-functional initiatives across Sales, Engineering, Marketing, CX, and Operations.
  • Strong analytical skills, with experience using metrics and customer feedback to drive service improvements and track performance ( influenced revenue, CSAT, adoption).
  • Familiarity with Professional Services Automation (PSA) tools (Kantata), CRM systems (Salesforce), and data visualization platforms (Tableau, Power BI).
  • Excellent communication and stakeholder management skills, with the ability to influence across functions and levels.
  • Bachelor’s degree in Business, Engineering, Computer Science, or a related field required.
  • Preferred: MBA, PMP, or relevant certifications in product or portfolio management.
  • Highly Preferred: Current Ping Identity employee or individual with deep familiarity with Ping's Professional Services organization, offerings, and internal systems.

What Success Looks Like:

  • A clearly defined, outcome-based PS portfolio that is consistently adopted and supported across functions.
  • Improved GTM readiness and confidence in selling PS offerings.
  • Strong cross-functional collaboration with measurable impact on customer satisfaction, influenced revenue, and strategic engagement.
  • Scalable processes and repeatable launch frameworks for new services and solutions.

Salary Range: 184,000.00 - 230,000.00 USD Plus Bonus

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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