Practice Manager

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Ping Identity is looking for a results-driven Practice Manager to lead and grow our services delivery business. This role is responsible for ensuring high-quality delivery execution, deep collaboration with Sales, and driving predictable, profitable services engagements—whether delivered directly or through partners. You’ll be accountable for team performance, customer outcomes, and regional business success.

Key Responsibilities

Customer Engagement & Delivery Execution

• Lead end-to-end delivery of PS engagements across the central region, ensuring projects meet scope, budget, and timeline expectations.
• Serve as an executive sponsor on key accounts, developing strong customer relationships and driving value realization.
• Collaborate closely with the GTM and CX teams to diagnose issues, support renewals, and mitigate delivery risk.
  
  
  

Sales Partnership & PS Bookings

• Partner with Sales and Solution Architects to shape services proposals and scopes of work that align with customer goals.
• Drive PS attach rate and services bookings through active participation in the sales cycle and strategic account planning.
• Ensure proper handoff from sales to delivery, and oversee planning for resource staffing and project startup.
  
  
  

Partner Co-Delivery

• Support the expansion of our partner delivery model by working closely with partner teams on project execution, quality assurance, and delivery reviews.
• Help define and enforce consistent co-delivery practices and escalations for partner-led or hybrid engagements.

Regional Team Leadership

• Directly manage a team of delivery consultants, project managers, and architects across the central U.S.
• Drive utilization, CSAT, margin, and forecast accuracy within the region.
• Coach and develop talent, identify high performers, and foster a culture of collaboration and accountability.

Qualifications

• 8+ years of experience in Professional Services delivery within the SaaS or enterprise software industry.
• 3+ years of experience leading teams in a customer-facing services or consulting capacity.
• Strong understanding of project delivery, services scoping, and partner ecosystems.
• Demonstrated success in regional P&L ownership, including utilization, margin, and bookings management.
• Excellent interpersonal skills with a customer-first mindset and executive presence.
• Ability to thrive in a fast-paced, matrixed environment.
• Bachelor’s degree required; technical background or MBA is a plus.
• Travel up to 25% within region.

What Success Looks Like

• Customer deployments are successful and referenceable.
• Services are scoped, delivered, and staffed efficiently, with clear margin and utilization gains
• Partner delivery is coordinated, high-quality, and accountable.
• The team is high-performing, engaged, and growing.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.