Technical Enablement Trainer

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

As a Technical Enablement Trainer, you will partner with our global support organization to influence, educate, and operationalize business processes and policies. Your mission is to ensure Ping Identians have the right processes, tools, and knowledge to effectively support and care for our customers. This role sits within the Global Enablement team and reports to the Sr. Director of Knowledge & Enablement. You will collaborate closely with the Technical Enablement team as well as leaders and subject matter experts across multiple functions to drive adoption, alignment, and impact. In addition to process execution, this role emphasizes developing human skills such as communication, teamwork, emotional intelligence (EQ), and fostering a growth mindset, through training, coaching, and reinforcement, enabling our people to thrive in a rapidly changing environment.

You will:

• Own and manage organizational process and policy enablement initiatives from design through global scale.
• Translate the Enablement vision into actionable programs that integrate both process adoption and human skill development.
• Partner with business leaders and SMEs to position processes, policies, and practices as value drivers for both enterprises and end users.
• Create, maintain, and deliver documentation, training, and supporting materials, including programs focused on communication, teamwork, EQ, and growth mindset.
• Lead requirement gathering: identify process gaps, define requirements, run pilots, and scale new processes globally.
• Serve as a subject matter expert for process and people enablement activities, including onboarding, coaching, coaching program design, and ongoing learning events.

You have:

• Bachelor’s degree or equivalent experience with 5+ years in enablement, training, business process management, or a related role.
• 1–3 years of experience in customer-facing or high-communication roles.
• Strong communication, facilitation, and organizational skills.
• Familiarity with adult learning principles, coaching approaches, and methods for measuring program effectiveness.
• Demonstrated ability to build peer networks and strong cross-functional relationships.
• Familiarity with ISO 9001 standards and their application to process and training environments.
• Experience supporting Case Hygiene, and Kepner-Tregoe problem analysis/decision-making frameworks.
• Demonstrated competence in:
• Soft skills (adaptability, collaboration, problem solving)
• Human skills (interpersonal awareness, teamwork, influence)
• Emotional intelligence (EQ) (understanding and managing emotions in self and others)
• Growth mindset (resilience, continuous learning, embracing challenges)

You have an advantage if:

• You have experience in a global SaaS or technology environment.
• You’ve successfully driven process adoption, behavioral change, and coaching across complex organizations.
• You have designed or delivered training that aligns with different adult learning styles and modalities (live, virtual, and self-paced).
• You have built or scaled coaching programs to support employee development.
• You are familiar with enablement platforms, learning management systems (LMS), or knowledge-sharing tools.
• You have experience or certification in Organizational Change Management (OCM).

USA: $86,180 to $107,725 - In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.