Change Governance Coordinator

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

We are seeking a motivated Change Governance Coordinator to join our Global Support Team. You will be responsible for governance oversight, change management coordination and customer approvals and communications for our PingOne Advanced Services platform. As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping as well as customers to ensure each change and the governance around those changes are smooth and well managed. 

You Will:

• Governance Oversight - Serve as the primary point of contact for all governance-related activities within the PingOne Advanced Service platform. Ensure all operational and strategic changes align with customer-specific governance policies and compliance requirements.
• Change Management Coordination - Oversee the end-to-end change management process for all production environments, ensuring rigorous documentation, validation, and stakeholder engagement. Ensure all changes have been risk-assessed, tested, and approved prior to deployment, per contractual and governance requirements
• Customer Approvals & Communication - Obtain formal customer sign-off and confirmation for all production changes, including emergency and standard changes. Provide clear, timely communication to customers regarding change windows, potential impacts, and contingency plans
• Continuous Improvement & Risk Mitigation - Identify process gaps or recurring approval delays, and work with internal and external stakeholders to streamline the governance and change lifecycle. Monitor and report on change-related incidents or rollbacks, conducting root cause analysis and recommending governance or procedural improvements. Actively participate in process improvements and automation initiatives to enhance operational efficiency
• Monitoring and Performance Optimisation - Design and request monitoring solutions to proactively detect and resolve performance issues and service disruptions. Continuously analyze system performance metrics, identify bottlenecks, and optimize configurations for optimal performance. Ensure that products maintain a level of normalcy (no abnormal errors, acceptable performance, etc)
  
  

You Have:

• Bachelor’s degree or equivalent experience
• Experience with change management processes
• Solid understanding of project management and coordination
• Experience with creating, maintaining and reviewing documentation
• Strong problem-solving and communication skills

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.