Order Network eXchange (onX) Implementation Manager

Our Commitment to Our Team

At Pipe17, our values aren’t just words on a wall. They’re how we operate every day.

We are a high-performance team built around ownership, integrity, and a strong bias for action.

We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission.

We operate with urgency, but not recklessly. We focus on what matters most, take initiative, and course-correct quickly when needed. We value people who speak up, follow through, and take pride in their work.

Teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions is a daily practice, not just something we talk about. We learn from each other, improve constantly, and rally around our mission: unify commerce after the buy button.

We act with integrity. We do what’s right, even when it’s hard. That’s how we build trust with each other, our customers, and our partners.If these values resonate with how you like to work, you’ll fit right in.

Order Network eXchange (onX) Implementation Manager

Department: Professional Services / Implementation
Reports To: VP of Customer Success

Pipe17 is seeking a highly technical Implementation Manager to lead customer integration, adoption and implementation of the Order Network eXchange (onX); a new agentic commerce interoperability standard.

This is a hands-on role at the intersection of AI, commerce technology, connectivity, and post-purchase operations. You’ll be responsible for helping customers and partners implement the Order Network eXchange (onX) standard to modernize their order, inventory, and fulfillment data flows across systems such as OMS, ERP, WMS, and 3PL platforms.

You’ll also work closely with product, engineering and partner teams to define best practices for onX, Model Context Protocol (MCP) and API-based orchestration and real-time data exchange between connected commerce systems.

What You’ll Do

• Lead customer implementations of integration, inventory, and order management  frameworks, including early Order Network eXchange (onX) implementations.
• Translate complex order workflows across OMS, ERP, and fulfillment systems into scalable automation models.
• Develop Pipe17’s Order Network eXchange reference implementation including: templates, and reference architectures for modern commerce MCP, API and event-based data flows.
• Partner with solution engineers and product teams to optimize onX deployment, testing, and validation.
• Create onX onboarding guides, integration documentation, and technical enablement materials for customers and partners.
• Support pre-sales conversations by advising brands and 3PLs on connectivity and implementation strategies.
  
  

What You’ll Bring

• 5+ years of experience in commerce integration, OMS/WMS/ERP connectivity, or API-driven implementations.
• Strong technical understanding of modern commerce infrastructure and integration patterns (MCP, REST APIs, webhooks, EDI, event streaming, etc.).
• Experience with platforms like Shopify, NetSuite, Manhattan, IBM Sterling, 
• Exceptional communication skills and the ability to translate technical detail into business outcomes.
• Curiosity, agility, and the drive to build something foundational in a fast-moving industry.

Compensation (US FTE)

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation

About Us

Pipe17 is the AI-native Enterprise Order Operations Platform for brands and 3PLs. We replace the fragmented stack of iPaaS, middleware, and legacy OMS with one unified operational layer that manages orders, inventory, products, fulfillment, and exceptions across every channel and partner.

With 300+ managed connectors, AI-powered workflows, and an industry-first MCP Server for agentic commerce, Pipe17 lets brands go live in weeks, scale into new channels in days, and run post-checkout operations without developer dependency or systems integrators.

Our customers reduce operational costs by up to 85%, cut fulfillment errors by 99%, and launch new channels in days instead of months. Pipe17 is trusted by enterprise brands including Estée Lauder, Allbirds, e.l.f. Beauty, Made In Cookware, Wyze, Olly, Black Rifle Coffee Company, and Dude Wipes, as well as leading 3PLs including Ryder, FedEx, and Barrett Distribution.

Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area. The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics, and recently announced its Series A funding to accelerate growth and category leadership.