Fraud Senior Manager

Pirates Wanted: Fraud Senior Manager

Every ecommerce business deserves the cheapest shipping rates. That’s why Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs. We’re currently on the lookout for exceptional pirates to join our crew as a Fraud Senior Manager otherwise known as a Fraud Commodore to us here at Pirate Ship. 

Pirate Ship is a remote-first company, and like any jolly crew of pirates we operate in a casual and creative atmosphere, where everyone’s ideas are welcome and having fun is encouraged. We offer competitive pay, exceptional benefits, and the opportunity to tell people you’re a pirate when they ask what you do. As Steve Jobs said, “It’s more fun to be a pirate than to join the navy!”

Responsibilities:

While we  value the skills and knowledge represented below, we also recognize and welcome the opportunity to bring on great new Pirates who are excited to learn them but may not already have them. So, please consider applying even if you may not perfectly fit some (or most) of the bullet items below.

Fraud Team Leadership & Development

• Codify the process: Strengthen fraud prevention capabilities by expanding and optimizing the fraud team structure, ensuring efficient handling of fraud-related cases and proactive risk mitigation.
• Dig up treasure: Foster a culture of vigilance, ownership, and expertise within the fraud team, ensuring strong alignment with Pirate Ship’s values.

Project & Process Development

• Scuttle the competition: Lead strategic fraud initiatives, enhancing fraud response capabilities and optimizing investigation methodologies to strengthen overall risk management.
• Cartography: Serve as the primary fraud project manager, ensuring cross-functional teams stay aligned and fraud initiatives are executed efficiently.

Collaboration & Cross-Functional Work

• Story scrawling: Work closely with Product counterparts to align on priorities, ensuring fraud prevention initiatives are integrated into the product roadmap.
• Navigate the seas: Act as a key partner to Legal & Compliance, ensuring fraud processes align with regulatory and risk management requirements. Collaborate with IT and Cybersecurity teams as needed on security-related fraud topics.
• Hoist the flag: Educate the CX department and broader organization on fraud trends, best practices, and emerging risks.

Fraud Reporting & Insights

• Fathom finding: Work with the VP of CX to iterate fraud reporting coverage and cadence.
• Batten down the hatches: Provide fraud insights and recommendations based on data trends, improving fraud detection and mitigation strategies.
• Find the tradewinds: Partner with analytics teams to build data models that enhance fraud prevention efforts.
• Ride the seas of change: You’re comfortable in a remote environment where there’s lots of change.
• Sail from your port o’ call: You’re able to work from home and connect with your crewmates throughout the day over chat, voice, and video through company provided equipment. Quarterly in-person meetings at varied locations.
• Hoist the Jolly Roger: Share your experience, expertise and interest with the crew to enhance our fun and progressive culture.

Requirements/Minimum Qualifications:

• 10+ years of experience in fraud prevention, risk management, or a related field.
• Strong background in fraud investigation, risk assessment, and fraud prevention strategy development.
• Experience leading teams, building new functions, developing high-performing fraud teams, and lead with a player-coach mentality.
• Proficiency in fraud tools and other risk management technologies.
• Excellent cross-functional project management skills with a proven ability to align stakeholders.
• Ability to analyze complex fraud data and translate insights into actionable strategies.
• Strong understanding of regulatory compliance in fraud prevention.
• Experience working with Product, Legal, IT, and Cybersecurity teams.

Bonus Points For/Preferred Qualifications:

• Prior experience in the ecommerce, fintech, or shipping/logistics industries.
• Experience working with micro and small businesses, understanding their unique support needs and challenges.
• YARRrrr! The ability to speak like a pirate!

Compensation & Benefits:

• Compensation - The pay range for this role is $165,000-$175,000 yearly USD plus a performance based bonus.
• Vacation Time - We offer 144 hours of accrued vacation time to start to keep our pirates rested & rejuvenated! 
• Paid Holidays - 12 paid holidays per year.
• Paid Sick Time - 80 hours annually.
• Medical Insurance - 100% covered for Pirates by the company and kicks in the first of the month after enrollment. If you want to add any dependents (spouse, partner or children), they’ll be 50% covered.
• Dental and Vision -  100% covered for Pirates and 50% covered for dependents.
• 401(K) - We offer a Traditional 401(K) and a Roth 401(K), and pirates who contribute 1-3% of their annual salary get matched 100% by the company.
• Parental Leave - Full 12 weeks for parents for the birth, adoption, or foster placement of a child.
• Home Office Reimbursement - We provide a one-time home office reimbursement of up to $1,500 to purchase an ergonomic desk and chair.
• Other Stipends for Remote Individuals - Wifi & snacks, we’ve got y’er back!
• Virtual Tacos for ARRrrrsome Rewards- “Hey Taco!” is our employee recognition program where you can give and receive virtual "Tacos" which can be redeemed for rewards.

We Sail Under Our Three Pirate Codes:

• People Over Plunder - Screwing people over is a game for lily-livered landlubbers! We believe that doing what’s right is the tide that raises every ship, including ours. 
• Clarity, Not Confusion - Confusion is tyranny. Clarity is freedom. We strive to make things easy to understand and tackle real needs for our customers.
• Play or Perish - A life without laughter isn’t worth living. Why should that be any different in business?

Our Values Reflect Who We ARRrrr:

• Be Fair - Accessible to everyone, so no one’s left out.
• Be Nice - Empathy, humanity, and humor go a long way.
• Be Real - Be reliable and back up the pirate talk.

We work to ensure our company is a safe and supportive environment for everyone. As our crew continues to grow rapidly, we want to do all we can to create an environment where everyone can feel included.

How we do this:

• We pay well and offer world-class health benefits so you can focus on being a balanced pirate!
• No degree? No problem. We value experience of all kinds!
• The crew helps select nonprofits for our quarterly donation program.
• We don’t shy away from hard conversations. Building a better world takes constant feedback, conversations and hard work! 
• We do engagement surveys twice a year to constantly iterate our policies and procedures. 
• We acknowledge the identities and experiences of everyone.

Pirate Ship is committed to provide equal employment opportunity (EEO) and equal pay to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Pirate Ship will provide reasonable accommodations for qualified individuals with disabilities as needed.

Before candidates officially set sail with Pirate Ship, we do conduct a post-offer, pre-employment background check. But don’t worry, Pirate Ship is all about second chances! We proudly consider qualified applicants with prior arrest or conviction records. Our commitment to building a diverse and talented crew means that we look at the whole person, not just their past, and we do so in line with local, state, and federal laws. So, whether you're a first-time sailor or have a bit of history, we’re excited to explore the possibility of you joining our crew!

We welcome feedback for making our company a lighthouse in the industry.