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Online Community Manager

Remote

About Planning Center

Planning Center, established in 2006, has grown to support over 90,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.

Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather three times a year at our main office in Carlsbad, CA, fostering our work relationships.

About the Work

Planning Center is looking for a Community Manager to support and grow our online communities. This role focuses on stewarding our Circle community as the primary space for customers to learn, connect, and engage, while also maintaining our Facebook community and coordinating across social platforms. Candidates should be strong communicators who can balance day-to-day community operations with cross-functional collaboration.

Responsibilities

  • Monitor and respond to member questions, posts, and comments across Circle, Facebook, Instagram, YouTube, and LinkedIn, ensuring timely follow-up directly or by coordinating with appropriate teams
  • Moderate discussions and enforce community guidelines; escalate high-engagement or contentious situations as needed
  • Manage Circle platform operations including user accounts, integrations, and data integrity
  • Coordinate content calendars with Marketing and Training teams; collaborate on promotional content for community events
  • Support learning programs including courses, webinars, and community sprints
  • Identify and escalate trending customer issues or sentiment to relevant teams
  • Document processes and maintain community operations for team reference

Who We Look For

The best fits for any role on the Planning Center team are people embodying our Core Values:

  • Engage with Humility - We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.
  • Invest in our team - We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.
  • Do Our Best Work - We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.
  • Focus on Customer Impact - We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.
  • Think Holistically, Work Iteratively - We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.

We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.

Beyond your impressive background, you also bring the following:
  • Strong written communication skills with a warm, clear voice that represents Planning Center well
  • Ability to de-escalate difficult situations and respond to frustrated community members with empathy and professionalism
  • Comfort managing multiple platforms and coordinating across teams without direct authority
  • Analytical mindset with the ability to spot trends and surface insights to leadership
  • Sound judgment about when to handle situations independently versus when to escalate
  • Detail-oriented approach to community operations, documentation, and follow-through
  • Proactive problem-solving skills with a willingness to improve processes
  • Adaptability and openness to feedback, coaching, and continuous learning
  • Comfort with ambiguity and ability to work independently with limited daily oversight

The Hiring Process

During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.

Applications will be accepted until January 30, 2026 at 8:00am PT. Please note that we may not reach out about next steps until after the application window closes. 

Below is an outline of the steps in our hiring process.

 

  • Step One: Apply with a resume and complete the application questions so we can learn more about your background and experience
    Our application questions are a chance for us to get to know you, so feel free to answer them the way you might in a cover letter and in your own words.
  • Step Two: Initial phone screen with our Talent Acquisition Manager to get to know one another and discuss work and culture
  • Step Three: If selected to move forward, an invitation to an take-home assessment to get a rough understanding of your skills and experience
  • Step Four: Team Interview- In this step, you’ll meet with a few members of the team. We’ll ask questions to learn more about your experience and what draws you to this team. 
  • Step Five: Pending all goes well, we'll extend an offer

Requirements

  1. Reside in the United States
  2. Eligible to work in the United States (we are currently unable to offer employment to those with H-1B visas)
  3. Be willing to travel three times each year to connect with the rest of the team
  4. 2+ years experience in community management, customer success, online education coordination, or related roles
  5. Experience supporting online communities 
  6. Strong written communication skills 
  7. Facilitation and de-escalation skills
  8. Availability during US business hours
  9. Experience with modern community platforms. Circle experience is a plus! 
  10. Ability to coordinate across multiple teams

Benefits and Compensation


We love our team—it’s one of the core pillars that guides how we work every day. That’s why we invest deeply in your well-being, growth, and balance. Here are some highlights (you can explore all our benefits here):

Get paid:
We offer competitive pay no matter where you live. We also contribute to your 401(k), provide a charitable giving match of up to $2,000 per year, offer a generous allowance for continued education, and include a coworking stipend. The annual salary range for this position is $71,000 - $100,700.

Be healthy:
You’ll receive generous paid sick and vacation time, $200 per month for physical fitness and mental health, and 95% medical plus 100% dental premium coverage.

Get out:
Enjoy paid Fridays for the entire year! We also offer a month-long sabbatical every five years, a week off between Christmas and New Year’s, a week each year to serve with a globally focused non-profit, and two weeks of paid vacation (increasing to three over time).

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Feature Removal Frustration

You are the Community Manager for Planning Center. The company has just announced in the Facebook community that a feature in one of the products is being retired due to low usage and technical debt. The post has 47 comments—most of them negative.

Here's one of the comments:
"This is absolutely unacceptable. We've been using this feature every single week for three years. Did anyone at Planning Center even think about the churches that depend on this? It feels like you only care about the big churches with big budgets. I'm seriously considering looking at other options at this point."

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A new member posts in the Circle community:
 
"Hi everyone, I'm new here and feeling pretty lost. We just started using Planning Center at our church last month and I can't figure out how to set up our volunteer schedule. I've clicked around everywhere and watched a few videos but nothing is making sense. Is there someone who can help me or is this the wrong place to ask? Sorry if this is a dumb question."
 
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