Front Desk Coordinator

About Us:

Plastic Surgery Center of Hampton Roads (a proud partner of Inspire Aesthetics Group) is dedicated to providing an exceptional plastic surgery experience that is marked by comfort, compassion, and unwavering commitment to safety. With a combined experience of over 90+ years in plastic surgery, our esteemed team of award-winning surgeons is renowned for their ability to fulfill patients' needs and deliver breathtaking results. From our state-of-the-art pre-operative care center to our fully appointed, AAAASF-accredited surgical facility, we ensure that every step of the patient journey is filled with care and positivity. 

Summary/Objective

We are looking for a team member with a dynamic, energetic, and outgoing personality with a strong background in high-end customer service for our Newport News office. The front desk coordinator focuses on administrative duties while creating a welcoming environment for our patients. In this position, the front desk coordinator will assist patients with inquires on services provided, pricing, and products available. In addition, they are responsible for capturing leads and patient data in the system accurately.

Essential Duties and Responsibilities

• Greets and welcomes patients as they arrive for their appointments
• Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating such with patients and clinical staff
• Checking patients in and out for their appointments
• Ensures a positive experience for each patient through excellent customer service practices
• Oversees entry of patient data in Nextech (EHR System)
• Captures contact information for prospective patients and generates leads
• Educates patients on services offered by Plastic Surgery Center of Hampton Roads
• Answers phones and effectively communicates with patients on their inquiries
• Maintains a clean and organized front desk area
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff

Qualifications

• Prior experience in a cosmetic/plastic surgery or dermatology setting preferred
• Positive, outgoing and friendly attitude
• Ability to make an outstanding first impression
• Skilled and articulate communicator
• Solutions oriented
• Problem solver
• Experience with Microsoft Office (Word, Excel, Outlook)

Experience:

• EMR systems: 1 year (Preferred)
• Customer service: 2 years (Required)

Benefits:

• Comprehensive medical coverage and additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), legal counseling, pet insurance and more.
• 401(k) Plan with a 100% match up to 3% and then an additional 50% for the next 2%
• Paid Time Off: 2 weeks in addition to 9 paid holidays
• Employee discounts on services and products

Schedule:

• Monday – Friday 8:00am – 5:00pm