LD Project Manager

LD Project Manager 

Plata is a technology and digital financial services company that aims to become the primary financial relationship for Mexican consumers, rewarding their financial lives through inclusion, simplicity, convenience, trust, and security.

Plata was founded in 2022 by executives who created some of the world’s most innovative and successful digital banking businesses.

Job Description: We're looking for a proactive Project Manager in L&D to drive training initiatives and operational excellence. If you're passionate about translating product updates into effective training for operational employees, collaborating with cross-functional teams, and ensuring continuous improvement, this role is for you.

Roles and Responsibilities:

Training Program Development:
1. Translate product releases into comprehensive training programs.
2. Develop training materials for effective knowledge transfer.
3. Use the Kirkpatrick (or alternative) model for training effectiveness.

Knowledge management:
1. Co-create release calendars with stakeholders, ensuring SLA compliance.
2. Collaborate with product teams to support releases on time according to the impact matrix.
3. Work with product and OPS teams to improve processes and tools.
4. Ensure quality and compliance with SLAs in KB articles.

Data-Driven Decision Making:
1. Drive task prioritization based on data and users feedback.
2. Translate operational needs into actionable product requests.
3. Plan and execute A/B testing initiatives for process optimization.

Feedback Management:
1. Gather feedback from QA and Training teams.

Qualifications:

• Bachelor's degree in a related field.
• Proven experience in product training, operations, or a similar role.
• Strong project management and communication skills.
• Analytical mindset with the ability to make data-driven decisions.

Nice to Have:

1. Understanding of learning models such as ADDIE, Bloom’s Learning Taxonomy, Kirkpatrick's Levels of Training Evaluations.
2. Experience in Collection/Antifraude or Disputes would be a plus.

If you're ready for a dynamic role that blends product knowledge, operational efficiency, and learning, apply now to contribute to our commitment to excellence.

 

• • What we offer:

    • The opportunity to participate in the creation of a new and innovative company
    • The chance to learn and grow with the company and influence process development activities
    • A communication and office team
    • Legal benefits
    • Major Medical Insurance
    • Life Insurance

 

 

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