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Field Development Specialist

Scottsdale, Arizona, United States

We're hiring a Field Development Specialist!

The Role:
As a Field Development Specialist, you will be a driving force in empowering brand ambassadors to achieve their goals and expand their customer base. By leveraging your skills in sales, customer service, analytics, and leadership, you will support strategic growth across North American markets. Your success will be measured by the tangible results you help ambassadors achieve, the execution of growth strategies, and your ability to foster an engaged and thriving ambassador community.

Employee Value Proposition:
Join a dynamic team focused on empowering entrepreneurial brand ambassadors to reach new heights. You'll play a pivotal role in shaping regional growth strategies, driving customer acquisition, and fostering a culture of success and collaboration. With opportunities for cross-functional collaboration and professional growth, this position is your chance to make a meaningful impact on a growing business.

What You Will Accomplish (KPIs):

  • Achieve Growth Goals: Develop and execute growth strategies leading to a 15-20% increase in customer acquisition and ambassador sales in assigned regions within the first year.
  • Ambassador Development: Train and coach 20-30 ambassadors monthly, leading to measurable improvements in their individual sales performance.
  • Operational Excellence: Provide white-glove customer service, resolving 95% of ambassador and customer concerns within established service-level agreements.
  • Cross-Functional Collaboration: Deliver impactful insights and solutions in collaboration with teams such as Data Analytics, Marketing, and Customer Experience.

Key Responsibilities:

  • Strategic Growth Planning: Collaborate with Field Development Managers to design and execute regional growth strategies.
  • Ambassador Support: Coach and train ambassadors on sales tools, promotional campaigns, and best practices to help them achieve their sales goals.
  • Community Engagement: Build strong, supportive relationships within the ambassador community to foster collaboration and success.
  • Data-Driven Insights: Analyze sales trends and provide actionable recommendations to improve performance and align strategies with market opportunities.
  • Cross-Functional Partnership: Work with teams like Training, Communications, and Marketing to develop tools and resources that drive ambassador success.
  • Customer Service Excellence: Provide exceptional support to ambassadors and customers, addressing inquiries and resolving issues efficiently.
  • Process Improvement: Identify and implement solutions to improve operational efficiency and ambassador experience.

Performance-Based Qualifications:

  • Educational Background:
    • Minimum: Associate’s degree or equivalent experience.
    • Preferred: Bachelor’s degree in Business, Communications, or a related field.
  • Experience:
    • Minimum: 5 years in a sales or customer-facing role.
    • Preferred: 7 years in a direct-selling organization, with a proven track record of coaching others to drive growth.
  • Demonstrated Expertise:
    • Sales growth: Proven ability to design and execute strategies that drive measurable results.
    • Coaching: Skilled in training and motivating others to achieve personal and professional success.
    • Collaboration: Experience working across multiple business segments to achieve shared goals.
  • Required Skills:
    • Exceptional communication and relationship-building skills.
    • Strong analytical abilities to interpret data and make informed decisions.
    • Proficiency in leveraging sales dashboards and reporting tools.
    • Ability to work in a fast-paced, results-oriented environment while maintaining confidentiality.

  • What Success Looks Like:

    • Empowered Ambassadors: Ambassadors in your region consistently achieve and exceed their sales goals, reporting high satisfaction with the support and training provided.
    • Growth Metrics: Your assigned regions see measurable growth in customer acquisition, ambassador retention, and sales volume, contributing significantly to overall business objectives.
    • Seamless Collaboration: You are recognized as a key collaborator across departments, ensuring alignment between field initiatives and organizational goals.
    • Process Improvement: Your innovative solutions and process enhancements streamline operations, resulting in increased efficiency and improved ambassador experiences.
    • Proactive Problem-Solving: You anticipate challenges and proactively address them, ensuring smooth operations and fostering trust within the ambassador community.

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 16 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management and personal care products sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

Our Core Values

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

  • We are One Plexus.
  • We are accountable.
  • We get the job done right.
  • We empower others.

Benefits

Full-time employees receive:
•    Amazing benefits! Three medical, two dental, and two vision plans from which to choose. One medical plan is free to the employee; the standard dental and vision plans are free to the team member plus family.
•    Exceptional paid time off: vacation, sick time, floating holidays, and nine observed holidays.
•    Company-paid short- and long-term disability.
•    Company-paid life insurance.
•    401k with company match and immediate vesting.
•    Discretionary, quarterly profit sharing.
•    1-on1, personalized health coaching.
•    Employee Assistance Program.
•    ID Theft Protection.
•    Tuition reimbursement.
•    Casual Fridays.
•    Multiple voluntary benefits. 

Part-time employees aren’t left out! They’re eligible for paid time off, paid sick time, floating holidays, personalized health coaching, EAP, and the 401(k) with company match.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please contact us directly at careers@plexusworldwide.com.

We are committed to protecting the privacy and security of your information. Visit our Candidate Privacy Notice for additional information.

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