Back to jobs

Senior IT Consultant (Greater Bay Area)

San Francisco, California, United States; South San Francisco, California, United States

About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

What's an average day like?

The clients you’ll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.

A typical week is a hybrid of regularly scheduled site visits across the Bay Area (San Francisco, South San Francisco, and the greater Bay Area) with occasional remote support consulting with your primary clients. You’ll be drawing upon your experience to research solutions, implement projects, use technology to improve processes and workflows, improve documentation, train users, and respond to ad-hoc requests. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies. 

Who are we looking for?

You’re a highly service-oriented person who is attentive and curious. You love connecting with people because you value the importance of creating relationships with the people you support. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your clients to be efficient and productive in their work. You are skilled at using your professional experience to solve problems and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities:

  • Accountable for successfully supporting multiple greater Bay Area-based clients by building relationships and providing exceptional IT thought leadership and service execution
  • Assisting the client with lab environment, buildouts, installation, vendor management, scoping adequate future-proof solutions, data flow, maintenance, and best security practices. 
  • Driving the adoption of forward-thinking technology in a rapid-growth environment
  • Identifying unique cutting-edge solutions to business problems leveraging technology
  • Scoping client solutions, identifying the best solutions, and implementing them with a client
  • Providing high-touch support to executives, executive assistants, and staff
  • Troubleshooting day-to-day technical issues and assisting with daily requests
  • Conducting IT operations for clients including user administration and support
  • Training and assisting with the use of tools and technology to meet business needs
  • Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation
  • Assisting with office moves, upgrades, and AV deployments

Requirements: (these are highly recommended, however, we review all applicants)

Should have

  • 5+ years of general IT support experience, in a consultative environment
  • Extensive knowledge and understanding of the capital/asset management and/or life science environments (build-outs, integration, data flow, maintenance, best security practices) 
  • Communication is the key to success in this role. Strong communication skills are required - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed, follow up and follow through on tasks
  • Collaboration - Ability to encourage camaraderie and work cooperatively within a team
  • Knowledge in implementing compliance controls for the company 
  • Soft skills (personality, relationship-building, communication, stress management)
  • Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
  • Experienced and comfortable supporting and communicating with executive teams
  • Experience using Professional skills to solve business needs independently
  • Extensive macOS and Windows Desktop experience
  • Extensive M365, GSuite / Google Workspace administration experience
  • Addigy/Jamf/Intune MDM (Device posturing) experience
  • Working Knowledge of Active Directory / Azure AD
  • Experience with cloud ID services, Okta / DUO, and other MFA/SSO providers
  • Experience with Common SaaS Offerings (including but not limited to ( Box / Dropbox / Egnyte)
  • General understanding of network fundamentals and ability to configure GUI-based network hardware
  • Aptitude (Ability to learn new technologies quickly)
  • Troubleshooting (Ability to work through issues methodically)
  • Ability & willingness to properly document processes and assets
  • Incredible sense of pride and passion for what you do and a desire to help your teammates
  • Ability to commute to and from clients located in (insert city location)
  • Authorization to work in USA for any employer

Nice to have

  • Prior experience supporting capital management firms 
  • Prior compliance experience (Gxp, SOC, HIPAA) 
  • Video-conferencing/AV experience - Zoom, Zoom Rooms, Google Meet
  • PowerShell & Scripting
  • VoIP Support & Management
  • High-Level Network management experience 
  • Data flow structures and best practices for mid/large size companies 

Benefits

  • Generous salary, above-average pay ($110,000-$125,000 per year dependent on experience) including a quarterly incentive pay program
  • Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade
  • Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
  • Optional dental and vision plans are offered for you to opt into
  • 401(k) Offering
  • Unlimited PTO
  • Paid leave for new parents
  • Employer-funded commuter benefits and mileage reimbursement
  • Employee stock options so you can share in Pliancy's success

Why work with us?

  • Clients solving challenging problems with meaningful purpose
  • Top-of-their-game peers who have fun with what they do and take teamwork seriously
  • An environment with opportunities to see the impact of your efforts on both the client and the company
  • A manager who will partner with you to help you grow and identify opportunities for career development 
  • Flexible schedule designed to empower your communication and time management skills
  • Great culture driven by community-minded, empathetic teammates 
  • Benefits and perks built to meaningfully support you and your family while we grow together
  • Relocation assistance is not available for this position

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

A note on AI: We love experimenting with new tools; Pliancy is a technology company, after all. That said, we’ve included the following open-ended questions because we want to get a sense of who you are—not who ChatGPT (or Claude, Gemini, or other generative AI platforms) says you are and how you should answer. Our hiring teams look forward to seeing how you express yourself. When reviewing responses, we value personality over perfection.

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pliancy’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.