Back to jobs
New

IT Support Specialist

Austin

We are looking for a motivated IT Support Specialist to join our growing IT team. This is an excellent opportunity for someone early in their career who wants to grow with us as we continue expanding throughout Texas and beyond. The successful candidate will be eager to learn, detail-oriented, and willing to dive in and roll up their sleeves. We believe "there is never a task too big or too small" and are looking for someone who shares this philosophy and values longevity in their role. 

About the Role

This position is perfect for someone looking to start or advance their career in IT while working for a growing restaurant company. You'll gain exposure to diverse technologies including POS systems, network infrastructure, security protocols, and emerging restaurant technology solutions. Our team values collaboration, continuous learning, and supporting each other's professional growth.

Benefits: We have among the best pay and benefits in the restaurant business:

  • Our health insurance is among the best in the industry and we cover 100% of health, dental, and vision.
  • 15 paid days off each year + paid holidays.
  • Paid parental leave for qualifying employees.
  • Free meals at Pluckers.
  • Discount programs for theme parks, concerts, and more.
  • A real opportunity for advancement that is only limited by you.

About Us:

Pluckers is a 30+ unit restaurant chain based in Texas. We plan to continue to aggressively grow in Texas and throughout the United States over the coming years. Pluckers is based in Austin and has been named the Best Restaurant to Work for four times and has finished in the Top 25 Businesses Overall to Work for by the Austin Business Journal.

Key Responsibilities:

Help Desk Support

  • Respond to and resolve IT support requests from employees across all corporate departments and restaurant locations
  • Log, update, and track all support tickets through resolution
  • Provide first-level technical support via phone, email, and in-person assistance
  • Escalate complex issues to senior team members when appropriate

System Support & Maintenance

  • Assist with maintaining information technology and point-of-sale (POS) systems
  • Support employees with software applications including Microsoft Suite (Excel, Outlook, Word, Teams)
  • Help with basic hardware troubleshooting and maintenance
  • Assist with software installations and updates

Learning & Development

  • Learn company POS systems and third-party restaurant software applications
  • Develop understanding of network infrastructure and security protocols
  • Participate in IT projects to gain hands-on experience
  • Cross-train with team members in different specialization areas

User Support & Onboarding

  • Assist with new employee technology setup and orientation
  • Provide basic training on company systems and applications
  • Support day-to-day technology needs across all departments
  • Help maintain IT inventory and equipment tracking

Work Environment & Schedule:

  • Location: Office, restaurant locations, and remote work capabilities. This role is based in our Austin office.
  • Schedule: Full-time, Monday through Friday with occasional weekend/after-hours support
  • Travel: Local travel to restaurant locations required; occasional overnight travel
  • Physical Requirements: Ability to lift and move computer equipment, work in various restaurant environments

Career Growth Opportunities:

  • This position offers a clear advancement path within our IT team: IT Support Specialist → Senior IT Support Specialist → IT Support Lead
  • Opportunity to develop specializations in areas such as POS systems, network infrastructure, field support, or emerging technologies
  • Cross-training opportunities across all IT functions
  • Mentorship from experienced team members

Qualifications & Requirements:

Required:

  • 0-2 years of experience in IT support or related field 
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Proficiency with Microsoft Office Suite
  • Willingness to learn and adapt to new technologies
  • Customer service mindset with patience for end-user support
  • Ability to work both independently and as part of a team

Preferred:

  • Associate's degree in Information Technology, Computer Science, or related field
  • Basic understanding of computer hardware and software
  • Experience with help desk ticketing systems
  • Restaurant or retail industry experience
  • CompTIA A+ certification or willingness to pursue

Personal Attributes:

  • Eager to learn and grow within the organization
  • Detail-oriented and organized
  • Flexible and adaptable to changing priorities
  • Professional demeanor when interacting with employees at all levels

Work Location: Full-time, in-person; This is not a remote position.

Salary Description

$50,000-$65,000 per year, dependent on experience

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pluckers Wing Bar - Corporate’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.