IT Manager
Pluckers Wing Bar is hiring an IT Manager to run our IT department. Not help run it. Run it.
About the Role
This is not a technical role with a management title. This is a management role that requires technical fluency. You need to understand infrastructure well enough to evaluate recommendations, approve changes, and make informed decisions — but your job is to run the department, not administer the servers. If you want the meetings, the vendor calls, the 1-on-1s, the leadership presentations, and the cross-department coordination, this is your role. If you want to stay hands-on-keyboard, this is not.
This role has a clear trajectory. If you are looking for a place where you can own IT operations for a growing company and build something you are proud of, we want to talk.
Benefits:
- Our health insurance is among the best in the industry and we cover 100% of health, dental, and vision.
- 15 paid days off each year + paid holidays.
- Paid parental leave for qualifying employees.
- Free meals at Pluckers.
- Discount programs for theme parks, concerts, and more. Support for certifications and professional development.
- Annual company outings and events.
- Salary: $95,000 -$115,000 annually, commensurate with experience.
About Us:
We are a 30+ location restaurant company based in Austin, TX, and we have built an IT team that supports infrastructure, security, POS systems, networking, and a growing technology stack. What we need now is someone who can own the operational side of the department — the vendors, the budgets, the projects, the people, the planning, and the paperwork. The person in this role will manage a small team that includes a Systems Administrator, IT Support Specialists, and a Helpdesk Lead. You will report to the IT Director, but the expectation is that you operate independently and take full ownership of day-to-day IT operations.
What You Will Own:
- Day-to-day operation of the IT department across 30+ restaurant locations and a corporate office.
- IT project portfolio, timelines, resource allocation, and status reporting.
- All IT vendor relationships — contracts, renewals, service levels, and performance evaluation.
- Hardware and software procurement, licensing, and inventory.
- IT operating budget, forecasting, and administrative functions (POs, invoices, asset tracking, compliance documentation).
- Technology planning for new restaurant openings.
- Team management including 1-on-1s, performance reviews, goal setting, and professional development.
- Security posture oversight in coordination with the Systems Administrator and managed security provider.
- Reports and presentations for executive leadership and ownership.
Who We Are Looking For:
You are operationally disciplined. You follow through. You document. You do not let things slip. You are direct and decisive — you push back when something does not serve the organization, and you do it professionally. You can earn the trust of a team quickly and operate independently within 90 days. You want the administrative side of IT — the meetings, the paperwork, the vendor calls, the planning — not just the technical work.
Qualifications & Requirements:
- 6–10 years of progressive IT experience with at least 2 years managing people.
- Demonstrated experience with vendor management, IT budgets, and procurement.
- Multi-location or distributed environment experience required — restaurant, retail, or hospitality strongly preferred.
- Strong working knowledge of Microsoft 365 and the broader Microsoft ecosystem.
- Familiarity with enterprise networking, endpoint management, security frameworks, and backup/DR strategy.
- Comfortable presenting to executive leadership and ownership.
Work Environment & Schedule:
- Location: Corporate office in Austin, TX.
- Schedule: Monday through Friday, 8:30 AM – 5:00 PM. Occasional evening or weekend work for critical infrastructure events or major deployments.
- Travel: Minimal travel — primarily local site visits with occasional overnight travel for new store openings or vendor meetings.
Salary Description:
$95,000 - $115,000 per year, dependent on experience
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