Revenue Cycle Manager

Revenue Cycle Manager– Plum Dental Group 

Reports to: Director of Revenue Cycle Management 
Works closely with: Offshore Billing Manager, Credentialing Team 
Location: Wickford, RI  
Compensation: Flat salary with annual bonus tied to individual and company goals 

Role Overview 

The Revenue Cycle Manager oversees the onshore billing team for a 30+ practice dental group. This role is responsible for managing patient accounts receivable and insurance AR exceptions that cannot be resolved by the offshore team. The ideal candidate has a deep understanding of the full dental RCM lifecycle, a strong operational mindset, and a patient-first approach to billing. 

This role focuses on efficiency, accountability, and compassionate communication—ensuring revenue goals are met while maintaining a high standard of patient care. 

Key Responsibilities 

Team Leadership & Operations 

• Manage, coach, and support the onshore billing team 

• Oversee daily, weekly, and monthly billing workflows to ensure timeliness and accuracy 

• Partner closely with the Offshore Billing Manager to ensure smooth handoffs and clear escalation paths 

• Assist with hiring, onboarding, and training of new team members 

• Foster a positive, patient-focused and collaborative team culture 

Revenue Cycle Management 

• Oversee patient AR and complex insurance AR exceptions 

• Ensure timely follow-up on unpaid claims, denials, and underpayments 

• Monitor claim lifecycle performance and identify opportunities to improve speed and accuracy 

• Ensure compliance with payer guidelines and internal billing policies 

• Collaborate with Credentialing to resolve payer enrollment or network-related issues 

Process Improvement & Efficiency 

• Identify inefficiencies in workflows and implement improvements 

• Standardize processes across practices where appropriate 

• Support automation and best practices to reduce rework and aging AR 

• Serve as a subject matter expert for dental billing and insurance processes 

Patient Experience 

• Ensure patient billing inquiries are handled with empathy, clarity, and professionalism 

• Support the team in resolving patient balances while maintaining trust and transparency 

• Reinforce the organization’s belief that patient care always comes first 

Reporting & Accountability 

• Create and deliver regular reporting to the Director of RCM 

• Track KPIs such as AR aging, collections, denial rates, and team productivity 

• Ensure team goals and deadlines are consistently met 

Qualifications 

Required 

• 4+ years of dental billing and/or insurance RCM experience 

• 2+ years of people management or team lead experience 

• Strong understanding of the full dental claim lifecycle 

• Experience handling both insurance and patient AR 

• Excellent organizational, communication, and problem-solving skills 

Preferred 

• Experience in a multi-location dental group or centralized billing model 

• Proven success in process improvement and operational efficiency 

• Comfort working cross-functionally with offshore teams 

What We Value 

• Patient-first mindset 

• Kind, respectful communication 

• Accountability and ownership 

• Continuous improvement 

• Team collaboration