Senior Operations Manager

Chicago

Project Management Advisors, Inc. (PMA) is a national real estate advisory firm providing consulting services as the owner's representative, including development management, project management, program management and investor representation. Recognized among the commercial real estate industry's top professional services firms, including being named to Engineering News-Record top CM firms for the past four years in a row, we partner with our clients as their unbiased advocate to provide leadership and strategic guidance for increasingly sophisticated real estate needs and challenges, minimizing risk while maximizing outcomes.

CREATE YOUR FUTURE WITH PMA

Curious to stimulate your career growth through meaningful mentorship and thoughtful training? Are you interested in collaboration, working as an integral part of a team to deliver complex real estate projects across the country? Are you diligent, enthusiastic, and eager to work with clients having an impact?

Project Management Advisors, Inc. (PMA) is hiring an Assistant Project Manager for our South San Francisco office who will work on a variety of office and tech sector projects. Accelerate both your professional and personal growth by joining our team!

Our Work and Culture

PMA is a national real estate advisory firm providing consulting services as the owner’s representative, meeting sophisticated real estate needs across a diversity of markets and project types. Recognized among the commercial real estate industry’s top professional services firms, including being named to Engineering News-Record Top Lists for three years in a row, PMA is headquartered in Chicago with offices in Austin, Los Angeles, New York, Orlando, San Diego, and San Francisco.

We know that where you work matters. The people on your team. The culture of the environment. The client and project opportunities. The potential for learning, growth, and evolution. These all impact the quality of your work and the quality of your life. We get it.


Fit is critical for you and for us. That’s why we’re curious to learn about you and to help you discern if a career with PMA is a good fit for you, your values, and your goals.

Your Role

The Operations Manager will play a crucial role in enhancing operational efficiency and ensuring compliance with established processes and procedures across the company. This position will focus on the development of procedures, operational templates, the implementation of project management platform software, and the continuous improvement of operational processes.

The Operations Manager engages with internal project teams and staff at all levels in upholding PMA’s core value of ongoing learning, primarily focused on consistency, quality, and delivering value to our clients. 

Operational Management:
•    Develop and implement standardized templates and procedures to ensure consistency and efficiency across all projects
•    Ensure compliance with operational processes and procedures through regular audits and reviews
•    Oversee the implementation and management of project management platform software to streamline operations and improve productivity
•    Monitor the effectiveness of internal and external processes and make necessary adjustments to enhance performance

Project Execution Compliance:
•    Oversee project activities to ensure adherence to the defined Scope of Services and PMA operating standards
•    Conduct intermittent compliance audits and communicate findings to stakeholders to ensure all project aspects are compliant and executed efficiently
•    Develop tools to track and report project execution compliance metrics

Innovation and Technology:
•    Lead and support innovation initiatives to drive operational efficiency and growth
•    Evaluate, test, and implement new technology solutions to improve operational processes
•    Provide technical training and support to employees on new software and technology tools

Training and Development:
•    Support the project management fundamentals training programs to enhance the skills and knowledge of employees
•    Contribute to the onboarding process for new hires on operational procedures, ensuring a smooth integration into the company
•    Support the professional development of employees, ensuring they have access to necessary resources and opportunities
•    Develop and document processes and procedures to support training initiatives

Process Improvement:
•    Continuously analyze and improve business processes to increase efficiency and effectiveness
•    Assist with process documentation and improvement initiatives
•    Support the development and documentation of processes and procedures

Stakeholder Communication:
•    Communicate operational strategies, progress, and issues to the Board, senior leadership team, and during monthly office and regional staff meetings
•    Provide operational support to project managers and other team members

Your Values and Skills


•    Strong leadership and process optimization skills.
•    Expertise in operational management and compliance.
•    Proficiency in project management software and technology solutions.
•    Excellent communication and analytical skills.
•    Experience in project management and process improvement

Education and Experience•    Bachelor’s degree in Business Administration, Project Management, Construction Management, Architecture, Engineering, Organizational Leadership, Management Information Systems, or related field
•    8+ years of project management experience
•    Proficiency Microsoft Office, Microsoft Project, Smartsheets, and Procore
•    Proficiency in utilizing web-based project management tools
•    Demonstrated experience utilizing generative AI to enhance project management efficiencies
•    Proven experience in operational management, process improvement, and compliance
•    Excellent interpersonal and communication skills
•    Ability to manage multiple projects and priorities simultaneously


This position requires periodic travel as needed, including office visits and internal meetings.

Your Success

The day-to-day experience at PMA promises challenge, collaboration, and growth while our comprehensive benefits create opportunities for you and your family to prosper including:

•    Being part of a respected company with high-caliber clients and projects
•    A workplace that is values-based and consciously practices its values every day
•    A culture that respects work/life balance
•    Competitive salary and bonus program
•    Formal and informal training, leadership development, mentoring programs, and other opportunities for growth and advancement
•    Quality benefits including medical, dental, vision, life and disability insurances, education reimbursement, and much more
•    401(k) plan with employer match

PMA is comprised of over 150 project professionals experienced and licensed in nearly every aspect of the real estate industry with multi-disciplined backgrounds that are heavily rooted in the built environment, including architecture, development, asset management, brokerage, construction, engineering, finance, and urban planning.  Our local market knowledge and ability to leverage broad and diverse experience across a national portfolio of projects is unmatched in the industry, including assignments in civic, cultural, education, healthcare, hospitality, industrial, life sciences, multi-family residential, office and retail.  

PMA is headquartered in Chicago, with offices in Austin, Los Angeles, New York, Orlando, San Diego and San Francisco, delivering expertise to a broad range of clients from developers to institutional investors based on 30 years of practical experience, allowing our teams to consistently anticipate issues, understand potential impacts and provide proactive solutions.

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