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Enterprise Onboarding Manager

Lehi, Utah

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Enterprise Onboarding Manager is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new enterprise and strategic customer accounts. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.

What you will be doing:

  • Primary contact during initial onboarding of enterprise accounts
  • Become the expert in Podium’s AI Employees and Podium’s Telephony Solutions as well as all other critical parts of the Podium platform 
  • Develop and manage project plans, tasks, timelines, milestones and deadlines for assigned projects
  • Ensure all/additional customer requests remain within scope of work
  • Monitor and report on project status and issues both internally and externally
  • Coordinate and respond to customer issues quickly and efficiently
  • Coordinate projects with internal teams that include Integrations, Implementation, Product, Enterprise CS, Technical Product Support and Engineering.
  • Communicate appropriate timeline and expectations with customers to ensure the ultimate customer experience
  • Ensure effective account hand-off to Enterprise CS.
  • Building new processes and working with different departments to create a smooth implementation experience

What you should have:

  • 3+ years of experience in an onboarding/implementation role (in SaaS is a plus)
  • Experience working in a technical role, connecting SaaS systems
  • Exceptional written and communication abilities
  • Experience communicating directly with enterprise customers and partners
  • Proven track record of managing multiple concurrent projects with varying complexity levels
  • Excellent problem solving skills
  • Self-starter with prior experience navigating complex customer environments
  • Ability to sort through large volumes of data and drive insights and results
  • Bachelor’s degree

What we hope you have:

  • PMP certification a plus
  • Experience with Gainsight and Salesforce

Compensation:

  • Compensation: $82,000 base + 10% variable bonus

Benefits:

  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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