Customer Onboarding Manager

At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.

Role Overview

As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.

This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.

What You Will Be Doing

• Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.

• Lead end-to-end onboarding and implementation for new Podium accounts.

• Coordinate product setup, integrations, and account configurations.

• Drive time-to-value by ensuring customers successfully launch and adopt the platform.

• Conduct tailored onboarding sessions and full-team trainings across customer locations.

• Proactively manage and resolve onboarding-related escalations.

• Maintain detailed documentation and project tracking within CRM systems.

• Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.

What You Should Have

• Fluent English (written and spoken).

• 3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.

• Proven ability to manage multiple projects simultaneously with clear deadlines.

• Strong client-facing communication skills and executive presence.

• Experience leading virtual trainings or customer workshops.

• High attention to detail and strong organizational skills.

• Analytical mindset with comfort reviewing usage data.

• Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.

What Will Make You Stand Out

• Experience with Salesforce, Gainsight, or other customer success tools.

• Experience working with SMB customers.

• Experience coordinating integrations or technical implementations.

• Process improvement or operations mindset.

What You Should Know

• Onsite role – Zone 10, Guatemala City.

• Monday–Friday, regular business hours.

• Success in this role is measured by:

  • On-time implementations

  • Product adoption within first 30–60 days

  • Successful handoff to CSM

  • Customer satisfaction during onboarding

Benefits

• Competitive Salary - Starting at Q.9,000

• Law Benefits, Health and Life Insurance

• 13 paid holidays throughout the year,