Back to jobs

Enablement Specialist, Customer Success

Lehi, Utah

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Customer Success Enablement Specialist will play a pivotal role in supporting Podium’s Customer Success team through the development, delivery, and optimization of training, resources, and processes that enable our Customer Success Managers (CSMs) to deliver exceptional service. This role requires a mix of strong instructional skills, organizational expertise, and a passion for customer success. The Specialist will work closely with the Customer Success leadership team to ensure the CSM team is equipped with the tools, knowledge, and resources they need to deliver results, drive retention, and create outstanding customer experiences.

Key Responsibilities:

  • Training & Onboarding:
    • Develop and facilitate a comprehensive onboarding program for new CSMs, ensuring they are equipped with the knowledge and skills needed to excel in their roles.
    • Conduct regular training sessions on key Customer Success topics such as product knowledge, customer engagement, best practices, and soft skills (e.g., communication, problem-solving, relationship-building).
    • Provide ongoing coaching and support to new hires, helping them transition smoothly into their roles and ensuring they meet performance expectations.
    • Create customized learning paths for different experience levels within the CSM team, ensuring training materials are relevant, engaging, and aligned with team goals.
  • Enablement Content Development:
    • Develop, update, and maintain a comprehensive library of enablement materials (e.g., training guides, playbooks, job aids, knowledge bases) for the Customer Success team.
    • Work with leadership and subject matter experts to ensure training content is aligned with Podium’s product offerings, service standards, and customer engagement best practices.
    • Tailor training materials and resources to reflect the evolving needs of the Customer Success team as well as product changes and updates.
  • Process Optimization & Best Practices:
    • Collaborate with Customer Success leadership to identify areas for process improvement that can enhance team productivity, customer satisfaction, and overall success.
    • Help embed best practices into the team's workflow by facilitating ongoing learning, adoption, and knowledge sharing.
    • Track and measure the effectiveness of training programs and content, using feedback and analytics to continuously improve training materials and delivery methods.
  • Tools & Technology Support:
    • Provide expertise and guidance on tools and platforms used by the Customer Success team (e.g., CRM, customer communication software, knowledge management systems).
    • Support the rollout and adoption of new tools and technologies, ensuring the CSM team can leverage them effectively to improve customer outcomes.
    • Act as a resource for troubleshooting and optimizing the use of these tools in day-to-day operations.
  • Cross-Functional Collaboration:
    • Work closely with the Product, Sales, and Marketing teams to ensure the Customer Success team is well-informed about product updates, customer-facing initiatives, and evolving best practices.
    • Collaborate with internal teams to ensure alignment on customer success strategies, messaging, and performance goals.
  • Continuous Improvement & Reporting:
    • Collect feedback from CSMs to identify gaps in training, resources, and tools, ensuring the team has what it needs to succeed.
    • Track key metrics and KPIs related to the success of training programs and provide regular reports to leadership.
    • Stay current with industry trends and best practices in customer success enablement, continuously applying new insights to Podium’s training programs.

Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).
  • 2+ years of experience in customer success, training, enablement, or a similar role in a SaaS or tech environment.
  • Experience developing and delivering training programs for teams, preferably with a focus on Customer Success.
  • Strong communication, presentation, and facilitation skills with the ability to engage a variety of audiences.
  • Familiarity with Customer Success and training tools (e.g., Salesforce, Workramp, Solidroad, etc.) and an understanding of customer success metrics and KPIs.
  • Ability to adapt training materials to various learning styles and levels of experience.
  • Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.

Preferred Skills & Experience:

  • Experience with Podium’s platform or similar customer engagement software.
  • Instructional design experience, with a focus on creating effective and engaging learning experiences.
  • Proven track record of successfully training and onboarding new hires in a fast-paced environment.
  • Experience working in a high-growth, dynamic company where agility and flexibility are key to success.

COMPENSATION:

  • $65,000/yearly.

BENEFITS:

  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with competitive company matching
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees
  • Additional benefits for fully remote employees

 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Podium’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.