Customer Success Manager - AI Platform

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

At Podium, we're transforming how local businesses grow and our customers are at the heart of everything we do. As a Customer Success Manager for our Auto vertical, you'll be the trusted partner our largest clients rely on. From seamless onboarding to long-term growth, you'll own the full customer journey and make a measurable impact on retention, adoption, and satisfaction.

This is a role for someone who thrives on building genuine relationships, solving complex problems, and championing customer outcomes across a dynamic, fast-moving environment.

What You'll Do

• Lead multi-location onboarding, delivering training that gets customers fully connected and confident in Podium's platform from day one.

• Own a strategic portfolio of accounts, proactively managing health scores, identifying risk, and maximising product adoption.

• Build deep, multi-stakeholder relationships that uncover real customer needs and deliver value-based solutions that stick.

• Drive onboarding cohorts to hit key milestones within defined timeframes, keeping momentum and accountability high.

• Partner closely with Sales, Product, Marketing, and Finance to ensure complete transparency and a seamless customer experience.

• Become a true product expert, guiding customers through setup and configuration to unlock meaningful outcomes.

What You'll Bring

• 3+ years in Customer Experience, Customer Success or Account/Relationship Management with a proven track record managing portfolios, onboarding and driving retention.

• Experience identifying at-risk accounts, activating disengaged clients, and turning product adoption into a growth lever.

• The ability to adapt quickly in a fast-evolving environment. You don't just handle change, you lean into it.

• Exceptional communication and presentation skills that build trust at every level.

• A consultative mindset. You ask the right questions and craft solutions that actually solve the problem.

Our Culture:

People enjoy working at Podium Melbourne because the team genuinely backs each other to win. We are a  growing AU team with the energy of a startup and the credibility of a global product. You’ll find a high-performance culture that celebrates results, invests in your development, and makes time for the social side of work — because great teams are built on more than just targets.

What We Bring:

• $650/month Benefits & Wellbeing allowance — spend it your way

• Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.

• Queen & Collins CBD office with end-of-trip facilities and bike storage

• Free snacks and drinks always stocked

• Equal opportunity employer — all backgrounds welcomed and valued

• A unique product that makes an actual impact on the local businesses you love and support.

• Free snacks and drinks, which are always stocked up.

• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.

Apply now for a chance to join a growing team!