Storage Support Engineer

New York, NY

A Career with Point72's Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

WHAT YOU'LL DO

  • Own day-to-day operational responsibility for the stability, performance, and scalability of our enterprise block, file, and object storage platforms, shaping how storage supports business-critical workloads
  • Build scalable automation and tooling using scripting and configuration management to eliminate manual tasks, accelerate provisioning, and standardize configuration at scale
  • Drive proactive monitoring, capacity planning, and performance analysis to surface trends, remediate risks, and optimize cost and utilization
  • Install, configure, upgrade, and optimize storage systems and firmware to meet evolving workload requirements and lead hardware refresh and upgrade projects
  • Troubleshoot and resolve complex production incidents, lead root cause analysis, and implement durable corrective actions to minimize downtime
  • Collaborate with global support teams to ensure seamless 24x7 coverage, effective handoffs, and ongoing skill development across the support organization
  • Partner with infrastructure, database, cloud, and application teams to align priorities, validate performance, and deliver storage-related projects end-to-end
  • Maintain and evolve operational documentation, runbooks, and standard operating procedures to promote consistency and rapid knowledge transfer
  • Manage incident response and stakeholder communication for storage-related outages, producing post-incident reports and driving continuous improvement

WHAT'S REQUIRED

  • Minimum 5 years of hands-on experience managing enterprise storage platforms across production environments
  • Demonstrated experience with block storage technologies, file storage, and object storage
  • Proven scripting and automation skills using Bash, Python, and Ansible to automate operational tasks and deploy configuration changes at scale
  • Direct experience with data protection technologies including Rubrik, Cohesity, and Data Domain, and with supporting backup, recovery, and disaster recovery workflows
  • Hands-on experience installing, configuring, upgrading, and optimizing enterprise storage systems and firmware in production environments
  • Proven incident management and troubleshooting experience resolving complex storage issues under production pressure and restoring service rapidly
  • Demonstrated ability to collaborate with infrastructure, database, cloud, and application teams globally
  • Willingness to work in shifts, including weekends, participate in on-call rotations, and work from our New York office as needed
  • Excellent written and verbal communication skills, strong documentation practices, and the ability to translate technical issues for non-technical stakeholders
  • Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Volunteer opportunities
  • Support for employee-led affinity groups representing women, people of color and the LGBT+ community
  • Mental and physical wellness programs
  • Tuition assistance
  • A 401(k) savings program with an employer match and more

ABOUT POINT72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $150,000-$200,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Certifications
Select...

By selecting “Yes” below, you consent to Point72 collecting contact information from your candidate application in accordance with our Privacy Policy. As stated in the Privacy Policy, Point72 may use and share this contact information to deliver advertisements or direct messages either directly or indirectly through third party services, including social media. Please review our Privacy Policy here for additional information.


I accept:

Select...

Diversity

Point72 invites you to provide the following information to assist it in tracking the effectiveness of its diversity initiatives in connection with its recruitment outreach. The provision of this information is voluntary and failure to provide it will not subject you to any adverse treatment. Where provided, the information will be kept confidential and will not form part of your application. No information will be published or used in any way which allows any individual to be identified.

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Point72 ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...