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Mailroom Associate

Springfield, MO

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.

Point C is seeking a reliable and detail-oriented Mailroom Associate to manage the daily flow of both physical and electronic mail. This role is essential in ensuring that sensitive documents related to healthcare and claims are handled accurately, securely, and efficiently. The ideal candidate will be highly organized, comfortable with repetitive tasks, and able to work with precision in a fast-paced environment.
 
Primary Responsibilities
  • Receive, open, and sort incoming physical mail and packages.
  • Review, organize, and distribute electronically scanned mail.
  • Identify and correctly route mail related to healthcare claims, member correspondence, provider communications, and internal departments.
  • Maintain accurate logs of received and distributed items.
  • Prepare outgoing mail, including batching, labeling, and ensuring timely delivery or postage.
  • Coordinate with internal teams to ensure critical documents are routed promptly.
  • Maintain confidentiality of all protected health information (PHI) in accordance with HIPAA regulations.
  • Support scanning, indexing, and archiving of documents as needed.
  • Assist in periodic audits to confirm mail handling accuracy and compliance.
  • Keep the mailroom area clean, organized, and properly stocked with supplies.
Qualifications
  • High school diploma or equivalent required.
  • 1–2 years of experience in a mailroom, clerical, or administrative support role preferred.
  • Experience in a TPA, healthcare, or insurance environment a strong plus.
  • Strong organizational and time management skills with a high level of attention to detail.
  • Basic computer literacy (Microsoft Outlook, Excel, and scanning software).
  • Ability to handle confidential and time-sensitive information responsibly.
  • Strong communication and interpersonal skills.
  • Dependable and punctual, with the ability to work independently and as part of a team.
Physical Requirements
  • Ability to lift up to 25 lbs occasionally.
  • Prolonged periods of standing or sitting while sorting and scanning mail.

Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Pay Transparency

$18 - $20 USD

Benefits:
  • Comprehensive medical, dental, vision, and life insurance coverage
  • 401(k) retirement plan with employer match
  • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
  • Paid time off (PTO) and disability leave
  • Employee Assistance Program (EAP)

 

Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

 

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