Sr. Program Manager, Business Process Transformation

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Sr. Program Manager, Business Process Transformation
• Job Summary: Join the transformation journey at The Pokémon Company International as a Senior Program Manager supporting the Head of Business Process Transformation. In this role, you will be a key driver of operational excellence, cross-functional collaboration, and strategic execution across our Trading Card Game (TCG) value chain and enterprise systems. You will lead critical programs, support enterprise technology enhancements, and champion continuous improvement initiatives that shape the future of how we operate and deliver value to Pokémon fans worldwide.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

• Program Leadership & Execution
  • Serve as the Program Manager for the TCG Value Chain, ensuring seamless coordination across functions, timely milestone delivery, and proactive risk mitigation.
  • Drive alignment across stakeholders to ensure the end-to-end value chain operates efficiently and scales with business growth.
• Enterprise Systems & Operations Support
  • Partner with TCG operations teams to gather, prioritize, and deliver enhancements for CRM, ERP, and PLM systems.
  • Translate business needs into technical requirements and collaborate with IT and vendor teams to implement scalable solutions.
• Transformation & Strategic Initiatives
  • Support the Head of Business Process Transformation in executing high-impact transformation projects across the organization.
  • Contribute to strategic planning, change management, and stakeholder engagement to ensure successful adoption of new processes and tools.
• Continuous Improvement & Methodology
  • Lead and support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
  • Develop and implement consistent frameworks to measure, track, and report on the effectiveness of process improvements.

What you’ll bring

• 8+ years of experience in program or project management, preferably with automation, digital operations, and/or seasonal products such as toys, fashion, technology.
• Bachelor's degree is required. It is a plus if in a related field of Business, Operations, Supply Chain, or Finance. Master's degree is preferred.
• Strong understanding of value chain operations, particularly in consumer products or entertainment industries.
• Experience managing CRM, ERP, and PLM system enhancements or implementations.
• Demonstrated proficiency with Lean, Six Sigma, or other continuous improvement methodologies.
• Ability to travel up to 2 times per year domestically and possibly internationally.
• Leadership and Collaboration
  • Proven ability to lead cross-functional teams and influence without authority.
  • Strong communication and stakeholder management skills, with the ability to translate complex ideas into actionable plans.
  • Demonstrated ability to navigate ambiguity, apply critical thinking, and exercise sound judgment to drive clarity and decision-making.
  • Comfortable working in evolving environments with shifting priorities.
  • Uses structured problem-solving approaches to bring alignment and momentum to complex initiatives.
• Technical and Analytical Skills
  • Proficiency in project management tools (e.g., MS Project, Jira, Asana).
  • Analytical mindset with experience in using data to drive decisions and measure outcomes.
  • Experience with business analysis and reporting tools (e.g., Power BI, Tableau) is a plus.
  • Ability to interpret, analyze, and synthesize complex information into meaningful written and visual formats tailored to diverse audiences.
  • Skilled in adapting communication styles for executive leadership, technical teams, and cross-functional stakeholders

Why This Role is Special: At The Pokémon Company International, transformation is more than a buzzword—it’s a commitment to excellence, innovation, and global impact. As a Senior Program Manager, you’ll play a pivotal role in shaping how we operate, scale, and deliver joy to millions of fans. You’ll work alongside visionary leaders, contribute to meaningful change, and expand your professional impact in a culture that values creativity, collaboration, and continuous improvement.

Base Salary Range: For this role, new hires generally start between $127,000.00 - $151,000.00 per year. The full range is $127,000.00 - $191,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-JL1 #LI-Hybrid

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.