Workplace Services Manager

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Workplace Services Manager

• Job Summary: This role is responsible for supervising the efficient operations of the onsite workplace office services and associated vendors relationship

• FLSA Classification (US Only): Exempt

• This role is required to be in office 4-5 days a week

• People Manager: Yes

What you’ll do

• Oversee the daily workflow and operations of the in-office workplace services and employee experience

• People Management: manage and train a team of Facilities contractors that provide facility support to the office building and employees, including supply stocking and shipping & receiving services, and departmental onsite events or meetings      

• Vendor Management: manage a variety of vendor relationships and performance including but not limited to coffee and breakroom services, catering and food services, plants and agriculture, janitorial services, printing, courier and shipping services

• Event Coordination: promote events within the building hosted by Property Management and collaborate with them on new offerings for employees, including gym classes and multi-tenant social gatherings

• Serve as a representative of the Facilities team with Property Management and communicate building announcements to employees

• Responsible for triaging and responding to incoming Facilities emails, slack messages, and Facilities tickets

• Manage a variety of Facilities calendars, vendors contracts, and COI’s

• Ensures assigned facilities and equipment are ready for regular business and special events

• Maintains files of warranties, records, licenses, inspections, service agreements, and contracts for various pieces of equipment

• Manage the Shipping and Receiving Program for the office

• Collaborate with other appropriate management to prepare and implement budget

What you’ll bring

• Five+ (5+) years of relevant experience, plus a minimum of one (1) year of management experience or a demonstrated equivalent level of expertise.

• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.

• Demonstrated leadership capabilities, including experience as a leader of contracted staff, vendors, and as a leader of projects - dynamic, strategic and resourceful

• Basic understanding of or the ability to quickly learn vendor contracts and facilities services that need to be maintained

• Understanding of COI’s and experience using Facilities ticketing systems

• Previous experience in managing mailroom services or shipping & receiving functions

• Experience in calendar and project management

• Ability to understand and create written directions in SOPs and process implementation 

• Proficient with Microsoft Office Suite or related software as required to complete and maintain records, especially having experience using Outlook calendar and Microsoft Excel spreadsheets

Base Salary Range: For this role, new hires generally start between $96,000.00 - $114,000.00 per year. The full range is $96,000.00 - $144,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.