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Resource Coordinator - Digital Solutions

Crestwood, Missouri, United States

Resource Coordinator – Digital Solutions

The Resource Coordinator – Digital Solutions plays a vital role in the daily operations of the Digital Solutions Service & Support Center, reporting to the Operations Manager - Digital Solutions. This role is responsible for overseeing the lifecycle, data integrity, and operational status of the national Digital Solutions device fleet. The coordinator serves as a key liaison between Operations, Sales, Regional Offices, and customers ensuring equipment accuracy, proactive validation, and compliance with internal processes. This is a highly detail-oriented and process-driven role that combines elements of inventory control, data analysis, reporting, customer and internal support, and process optimization.

Key Responsibilities:

  • Oversee the full lifecycle of Digital Solutions devices — from provisioning and deploying to maintenance, return, and decommissioning — ensuring optimal fleet performance and traceability.
  • Execute weekly inventory validation and data reconciliation across platforms including NetSuite and Excel trackers to maintain accuracy and operational integrity.
  • Lead regular physical inventory audits to account for all in-service, out-of-service, and floating Digital Solutions equipment.
  • Proactively follow up with Project Managers and regional offices to resolve discrepancies related to missing, idle, or misclassified equipment.
  • Work directly with clients to maintain and update comprehensive customer and job profiles to provide clear visibility into device deployment, rental status, and job-level allocations.
  • Coordinate closely with Finance and Client Support Services to ensure accurate billing, resolve usage discrepancies, and expedite returns of non-billable equipment.
  • Foster cross-functional collaboration by serving as the operations point-of-contact for Sales, Support, Field Teams and clients, ensuring seamless communication and execution.
  • Document and refine best practices for device tracking, data validation, and inventory control processes to support operational excellence.
  • Support team development initiatives, sharing knowledge and assisting with onboarding and training of new team members.

Qualifications:

  • Associate’s degree in IT, HVAC, Supply Chain, or related field or equivalent work experience.
  • Working knowledge of Digital Solutions platforms, sensors, and communication protocols (LoRaWAN, WiFi, LTE).
  • Strong proficiency in Microsoft Excel; experience with NetSuite, Matrix+, and cloud-based inventory systems a plus.
  • Exceptional attention to detail; meticulous in data accuracy and process compliance.
  • Ability to analyze, interpret, and report on technical and operational data.
  • Clear and professional verbal and written communication skills.
  • Self-motivated with excellent organizational and time management skills.

Demonstration of Polygon Values:

  • Integrity
  • Excellence
  • Empathy

Rate of Pay:

  • This is a non-exempt (hourly), full-time role
  • $25.00 to $27.00 per hour based on experience

 

 

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