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Senior/Staff Software Engineer, Infrastructure

San Francisco, CA

Pomelo’s mission is to increase financial access and empowerment for immigrants and their loved ones back home. 

We are proud to be the first financial technology platform to combine consumer credit and global remittances. Our product solves the worst aspects of money transfer by empowering our customers to use credit rather than cash. At the same time, we help immigrants establish their financial future in their new country by building positive credit history with their existing remittance obligations and financially include their loved ones in emerging economies with access to modern financial instruments.

We’re a team of ~45 and are growing our San Francisco headquarters. Our investors include Keith Rabois of Khosla Ventures (formerly of Founders Fund, CEO at Opendoor, former COO of Square), Kevin Hartz (Co-founder/CEO of Xoom and Eventbrite) of A* Capital, The Chainsmokers, The Weeknd, and more.

About the Team

As a vital member of Pomelo's Infrastructure team, you'll play a key role in building and maintaining the core systems that keep our platform reliable, scalable, and high-performing. Your work will directly impact the efficiency and stability of our services, helping us deliver a seamless experience to our users every day.

Your Role

  • Ensure our production systems are always available, secure, and scalable.
  • Work closely with the engineering team to deploy services across different environments.
  • Scale our infrastructure to handle increased traffic and capacity during peak times.
  • Suggest improvements to our architecture and processes to make things even better.
  • Maintain an efficient CI/CD pipeline that enables faster and safer software delivery.
  • Develop and maintain tools and infrastructure that are shared across product and engineering teams.
  • Monitor Service Level Indicators (SLIs) and take action to ensure systems meet our Service Level Objectives (SLOs).
  • Participate in an on-call rotation to quickly address and resolve critical production issues.
  • Lead efforts to improve processes and automation, reducing manual work and enhancing operational health.
  • Continuously improve our existing systems and tools, including testing, monitoring, alerting, security, and release processes.
  • Collaborate with other engineering teams to design reliable and maintainable systems.
  • Help define and share standards, guidelines, and best practices for infrastructure management.

What We're Looking For

  • At Pomelo, we value a growth mindset, humility, and a focus on making a meaningful impact. To thrive as our next Infrastructure Software Engineer, you should bring:
    • Experience: 5+ years of experience in infrastructure engineering with a track record of building scalable systems that handle high traffic.
    • Education: A Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
    • Technical Skills:
      • Proficiency in operating and maintaining distributed systems.
      • Solid understanding of Linux and Kubernetes.
      • Expertise in public cloud environments (AWS, GCP) using tools like Kubernetes, Docker, and Terraform.
      • Strong coding skills in Java, Rust, or Python.
      • Deep knowledge of CI/CD workflows and tooling.
    • Problem Solving: A thoughtful approach to solving complex problems with an emphasis on simplicity.
    • Mindset: A passion for learning, exploration, and continuous improvement.
    • Communication: Strong communication and writing skills.

Bonus Points For

  • Experience: Previous experience at a hyper-growth startup, where you've shown the ability to adapt quickly and hit the ground running with minimal direction.

Company Values

  • Earn the Trust of Our Customers
  • Be Relentless
  • Integrity in Every Language
  • Show Our Work
  • Leadership at Every Level

Benefits and Perks (FTE)

  • ❤️ A meaningful mission and an opportunity for direct societal impact. We’re putting real money back in the hands of the people who need it most and helping immigrants and their families realize the American dream.
  • 👥 An amazing team and culture. You’ll have peers from both top tech companies (e.g. Cash App, Google, Twitter, Uber) and other successful startups (e.g. Affirm, AfterPay, MemSQL). We empower each other to do great work and continue growing.
  • 💪 Opportunity for major impact, learning, and growth.
  • 🏥 Platinum-level health insurance (medical, dental, vision) — with 100% covered by the company for you and 50% for dependents. Assistance with life insurance. 
  • 👶 Parental leave for the primary or the secondary
  • 🌴 PTO: 3 weeks in your first year, 4 weeks thereafter, plus national holidays
  • ✈️ $1,500 annual travel stipend
  • 😌 $300 annual wellness stipend
  • 🚗 Pre-tax funds towards commuting costs
  • 🗺 Twice-a-year company retreats. Previous trips include skiing in Park City, getting sun and surf in Cabo, Mexico, and a cruise excursion to The Bahamas.
  • 🧳 After 4 years, eligible for a 4-week sabbatical
  • 🍽️ In Office Meals: Lunch, dinner, and snacks provided daily

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