New

Care Operations Lead

United States

About us

Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.

Role Description

Your North Star: Optimize & scale care team operations to exceed business goals and improve patient outcomes.

In this role you will:

  • Lead day-to-day care team operations, ensuring patients receive high quality, timely sync & async care
    • Facilitate care team huddles
    • Set care team schedules, including PTO & coverage plans
    • Serve as the primary point of contact for resolving care team escalations
    • Partner closely with clinical leads to set expectations and provide coaching for clinical staff
    • Map, document, and maintain care team SOPs
  • Drive & report out on key pod metrics, including patient utilization, satisfaction, and clinical outcomes
    • Build and maintain dashboards to track key clinical and operational metrics
    • Proactively report on pod performance to ensure visibility and data-driven decision-making across the organization
    • Partner closely with product, marketing, & clinical teams to brainstorm, prioritize, test, and implement ideas to improve key metrics
    • Own the end-to-end implementation of workflow iterations, working with learning team to ensure adopted & execution of changes

Who you are

  • 4+ years of experience in a strategic operations role, preferably within healthcare delivery or at a high-growth startup.
  • Deeply data-driven and analytical with a passion for digging into complex datasets to identify patterns and solve problems.
  • A results-oriented operator with a proven track record of moving key metrics and driving tangible outcomes.
  • Highly organized with meticulous attention to detail
  • Proactive and resourceful when faced with ambiguity; you are a self-starter who independently seeks out answers & solutions.
  • Strong cross-functional team member  with the ability to communicate effectively and collaborate among clinical, business & technical teams.
  • Proven ability to navigate competing demands by effectively prioritizing tasks and managing  time to meet deadlines.
  • Deeply passionate about women’s  and dedicated to improving outcomes in this space.

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $95,000 - $115,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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Potential Fraud Warning


Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com  to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

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