IT Infrastructure Administrator

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. 

Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. 

Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. 

Our team is fast-growing and driven to become one of the largest fintech companies in the world.  Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in.

We are seeking a highly skilled and motivated IT Infrastructure Administrator to join Pontera’s Global IT team. This role is responsible for advanced IT operations, automation-driven system onboarding, endpoint and identity management, on-prem infrastructure, and close collaboration with Security and R&D.
The position serves as a Tier-3 escalation point and plays a key role in ensuring stable, secure, and compliant IT systems across a global fintech environment.

RESPONSIBILITIES

Systems Onboarding

• Design and lead onboarding and integration of SaaS applications and IT systems.
• Build and maintain automated onboarding, offboarding, and access workflows 
• Work closely with business stakeholders to define requirements and implement scalable solutions.

Infrastructure Administration

• Manage on-prem infrastructure including firewalls, switches, access points, CCTV systems (UniFi and Hikvision), and access control. (Fortient, Aruba, UniFi)
• Administer Azure Entra ID and Active Directory, including management of Active Directory domain controllers supporting the R&D environment.
  Maintain office IT infrastructure including conferencing and collaboration systems.
• Administer identity platforms including Okta and Google Workspace, covering integrations, access policies, and lifecycle management.
• Manage endpoint and MDM platforms including Kandji and Microsoft Intune.
• Administer Slack, including workspace configuration, access management, and integrations with SaaS and internal systems.
• Maintain centralized SaaS application management and access governance.
  Perform system updates, upgrades, patching, and maintenance.
• Monitor infrastructure health, performance, and availability.

Project Management

• Lead and execute IT infrastructure and operations projects end to end.
• Work in sprints and collaborate with cross-functional teams on technical initiatives.
• Use project and task management tools such as Jira, Monday, or similar platforms.

Technical Support and Troubleshooting

• Resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.
• Act as an escalation point, ensuring timely resolution and long-term fixes.
• Perform root cause analysis and implement preventative improvements.
  
  

IT Security and Compliance

• Work closely with Security and R&D teams on vulnerability management and remediation.
• Support ISO and SOC compliance efforts from an IT infrastructure perspective.
• Implement security best practices according to security team guidelines.

Documentation and Knowledge Sharing

• Create and maintain clear technical documentation for systems, automations, and processes.
• Provide knowledge transfer and guidance to Tier 1 and Tier 2 teams.

Vendor and Tool Management

• Work with vendors on troubleshooting and issue resolution.
• Evaluate and recommend tools that improve IT operations and automation.

REQUIREMENTS

• 5+ years of experience in IT infrastructure or IT operations, including Tier-3 support.
• Strong scripting and automation skills using Python and PowerShell, with an automation-first mindset that includes no-code and low-code tools.
• Strong hands-on experience with IT automation platforms such as Workato, Make.com and SaaS management tools like Torii, Zluri.
• Proven experience administering Okta and Google Workspace, including integrations.
• Strong experience managing MDM solutions, specifically Kandji and Microsoft Intune.
• Solid experience managing on-prem networking, security, and physical IT systems.
• Experience working on security, vulnerability remediation, and compliance initiatives.

Preferred Skills

• Experience with cloud environments such as AWS, Azure, or GCP.
• Experience with backup and disaster recovery solutions.
• Familiarity with endpoint security and monitoring tools.
• Relevant certifications are an advantage.
  
  

Soft Skills

• Strong problem-solving and execution abilities.
• Ability to work under pressure in a fast-paced environment.
• Clear communication and strong collaboration skills.
• Ability to work independently while owning systems end to end.
• Fluent English.

• Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
• Team Culture: A collegial, collaborative, fun work environment with frequent team events
• Professional Development: Sponsored learning & development program
• Work Flexibility: A hybrid office work model (In-Office Mon/Tues/Weds and WFH Sun//Thurs)