Product Operations Manager

Introduction 

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?  

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.  

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 50M employees and delivering content to 500,000+ digital signs. 

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity

The Product Operations Manager will play a critical role in the success of our Product Organization by establishing and scaling best practices that drive operational efficiency, data integrity, and product excellence. This position will champion a product-led approach, ensuring that our strategies align with customer needs and business goals.

Key Responsibilities:

• Product Operations Excellence:
• Develop and implement best practices for Product Operations, ensuring seamless cross-functional collaboration and efficient product development processes.
• Drive operational efficiencies by refining workflows, optimizing tools and systems, and fostering a culture of continuous improvement.
• Lead the adoption and integration of the Vista Equity Partners playbook, tailoring its principles to fit our organizational needs and driving measurable improvements in product outcomes.
• Establish key performance indicators (KPIs) and metrics that reflect our commitment to excellence, guiding the team in achieving operational and strategic goals.
• Gen AI Leadership:
• Lead the exploration and application of Generative AI technologies to enhance product development, customer insights, and overall technology innovation.
• Partner with Engineering, Data Science, and other teams to identify opportunities for AI-driven solutions that improve product features, optimize workflows, and enhance customer experiences.
• Data Operations:
• Manage and maintain data integrity across product operations.
• Oversee data analysis and reporting to inform product decisions.
• Collaborate with Data Science and Engineering teams to ensure data accuracy and availability.
• Report key metrics and progress to product leadership, ensuring visibility and alignment with company goals.

Qualifications:

• Min 7 + years experience in Product Operations, Product Management, or a related field, with a strong track record of driving operational excellence and process improvements.
• Proficiency with product management tools (e.g., Jira, Confluence, Aha!) and data analysis/BI tools (e.g., Tableau, Power BI, SQL).
• Strong technical acumen with an understanding of software development processes and cloud technologies.
• Strong knowledge of Generative AI technologies and their application in product and technology environments.
• Business acumen with the ability to align product operations with broader organizational goals.
• Proven leadership skills with experience in leading and developing cross-functional teams, including mentoring and conflict resolution.
• Strong project management skills with experience in Agile methodologies, managing multiple projects simultaneously, and ensuring timely delivery.
• Creative problem-solving skills with an awareness of emerging technologies and trends.
• Excellent communication, collaboration, and leadership skills, with the ability to influence and drive change across cross-functional teams.
• Analytical mindset with a focus on data-driven decision-making and continuous improvement.

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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