Engineering and Product Operations Specialist

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

We are looking for a highly analytical and hands-on Engineering and Product Operations Engineer/Analyst to join our team. This role is critical in driving operational excellence across engineering and product teams by leveraging tools like Jira, Jira Product Discovery, Jellyfish, and Pendo. You will be responsible for gathering, interpreting, and correlating data from these systems to generate actionable insights that support efficient product development and timely releases aligned with our organizational roadmap.

At Poppulo, we intend to redefine boundaries and reshape Employee Communications through the power of cutting-edge technology like AI and build deliver. We have an aggressive roadmap for our products and aim to have a world-class operational excellence.

Key Responsibilities

• Tool Ownership & Data Extraction: Manage and operate key platforms (Jira, Jira Product Discovery, Jellyfish, Pendo) to extract relevant operational and product data.
• Insight Generation: Analyze engineering and product metrics to identify trends, correlations, and root causes that impact delivery velocity, quality, and roadmap alignment.
• Operational Reporting: Build and maintain dashboards and reports that provide visibility into team performance, product usage, and delivery health.
• Stakeholder Collaboration: Work closely with Engineering Managers and Product Managers to translate data into insights and recommend actions that improve team efficiency and product outcomes.
• Process Optimization: Identify bottlenecks and inefficiencies in engineering and product workflows and propose data-driven improvements.
• Communication & Storytelling: Present findings clearly and persuasively to technical and non-technical stakeholders, enabling informed decision-making.
• Continuous Improvement: Stay up to date with best practices in engineering/product operations and analytics tooling to continuously enhance operational capabilities.

Required Skills & Qualifications

• 6+ years of experience in engineering operations, product operations, data analytics, or a related role.
• Hands-on experience with Jira, Jira Product Discovery, Jellyfish, and Pendo.
• Strong analytical skills with the ability to interpret complex datasets and derive actionable insights.
• Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI, or similar).
• Solid understanding of software development and product management processes.
• Excellent communication and storytelling skills—able to convey complex data in a clear, concise, and compelling manner.
• Experience working in Agile/Scrum environments.
• Self-starter with a proactive mindset and strong attention to detail.

Nice-to-Haves

• Familiarity with SQL or scripting languages (e.g., Python) for custom data analysis.
• Experience in SaaS or product-led growth environments.
• Exposure to OKR frameworks and performance measurement systems.

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self

We show up authentically, are self-aware and always strive to be better.

• See it. Own it. Solve it.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

• Together We’re Better

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.