Director, Global Renewals

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

Job Summary

The Director of Global Renewals is responsible for defining and executing the global renewals strategy to drive customer retention, expansion, and revenue predictability. This role leads a worldwide organization of Renewals Managers and senior leaders, ensuring operational excellence and consistent delivery against churn forecasts, renewal rate targets, contract value growth initiatives, and multi-year deal (MYD) penetration goals. 

Success in this position requires visionary leadership, deep operational discipline, and strategic collaboration across the business to maximize customer lifetime value and support Poppulo’s long-term growth strategy. 

Primary Responsibilities

Global Leadership & Strategy

• Set and execute the global renewals vision and strategy, aligned with Poppulo’s corporate and revenue objectives. 
• Own key global outcomes: 
  • Churn forecasting accuracy (accountable for overall number) 
  • Renewal rate achievement against AOP targets 
  • Contract Value Growth across all customer segments 
  • Multi-year deal penetration to strengthen retention and revenue visibility 
• Lead the global Renewals leadership team, driving consistent adoption of scalable processes, data-driven decision-making, and best-in-class renewal execution. 
• Present renewal performance, risks, and insights to the Executive Leadership Team, ensuring proactive alignment with business planning and forecasting cycles. 
• Serve as a senior escalation point for complex negotiations and customer retention efforts at the executive level. 
• Collaborate cross-functionally with Customer Success, Sales, Finance, and Legal to optimize commercial strategy, renewal motions, and lifecycle value realization. 

People Leadership

• Lead, coach, and empower a global team of Renewals leaders and managers to achieve and exceed KPIs. 
• Foster a high-performance, data-informed culture that emphasizes accountability, collaboration, and customer centricity. 
• Drive professional development, leadership readiness, and succession planning across the global organization. 
• Partner with HR and Operations to scale global renewals coverage models, ensuring alignment with customer segmentation and growth strategy. 
• Recruit and develop top talent, building organizational depth to support future growth and evolving business needs. 

Operational Excellence

• Oversee the global renewals operating model, ensuring standardization, process rigor, and continuous improvement. 
• Establish and govern renewal forecasting, analytics, and reporting frameworks, providing full visibility into pipeline health, coverage, and risk. 
• Partner with Finance and Revenue Operations to validate pricing, optimize commercial guidelines, and ensure compliance with global standards. 
• Drive innovation in automation, analytics, and tooling (Salesforce, dashboards, forecasting models) to improve accuracy, scalability, and efficiency. 
• Identify and operationalize cross-sell and upsell opportunities by leveraging customer insights and working closely with Customer Success and Sales leadership. 

Key Metrics You Will Own

• Gross Renewal Rate (GRR) and Net Renewal Rate (NRR)
• Churn Forecast Accuracy 
• Contract Value Growth % 
• Multi-Year Deal Penetration % 
• Timely Renewal Closure % 
• Renewals Forecast Coverage

Requirements for Success

• 12+ years of experience in SaaS or IT renewals, revenue management, or customer success leadership, with at least 5+ years managing global teams. 
• Proven track record of leading at scale — delivering best-in-class renewal rates, accurate forecasts, and measurable contract value growth. 
• Deep analytical acumen with the ability to translate complex data into actionable business insights. 
• Exceptional executive communication and negotiation skills; comfortable influencing at C-level internally and externally. 
• Expertise in CRM and renewals platforms (Salesforce required; ChurnZero or similar a plus). 
• Demonstrated success in leading organizational transformation and driving process excellence. 
• Strong leadership presence, capable of inspiring distributed teams and building organizational alignment across geographies. 
• Highly organized, detail-oriented, and disciplined in operational execution with a strategic, growth-oriented mindset. 

Compensation 

We offer a competitive annual base salary of USD 125,000-170,000  (gross), plus variable compensation, with the final offer tailored to the candidate’s skills, experience, and location. Beyond salary, Poppulo offers a comprehensive rewards package that includes performance-based incentives, multiple health insurance options, accident and life insurance, flexible work arrangements, access to world-class learning and development platforms, and a range of additional perks designed to support your growth and well-being. 

 Why Us?   

• An excellent workplace culture  
• Competitive salary  
• Company performance-related bonus  
• Medical insurance  
• Flexible working hours  
• Educational assistance  
• In-house soft skills training  

  

Who We Are 

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move. 

We live the Poppulo values each day, as they are key to everything we do. 

• Bring Your Best Self 

We show up authentically, are self-aware and always strive to be better. 

• See it. Own it. Solve it. 

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. 

• Together We’re Better  

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. 

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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