Implementation Manager - Customer Experience (Remote)

Summary

The Implementation Manager - Customer Experience (Remote) will lead cross-functional efforts to drive operational performance and scalability across solar programs. This role serves as a key connector between operations, technology, and customer-facing teams to implement high-impact initiatives aligned with business priorities. The Implementation Manager will oversee the development and execution of internal product strategies, leverage data to identify gaps and opportunities, and ensure cross-departmental alignment through strong project oversight and communication. Success in this role requires analytical depth, operational fluency, and a bias toward action in a fast-paced, evolving environment.

Essential Job Functions

• Leads high-impact projects focused on improving operational workflows, tooling, and customer experience across the solar lifecycle.
• Facilitates cross-functional collaboration between product, operations, CX, engineering, and executive leadership to drive clarity, prioritization, and execution.
• Identifies process inefficiencies, system limitations, and data gaps; develops actionable recommendations based on root cause analysis and business intelligence.
• Oversees development and optimization of internal platforms and tools by translating business needs into product requirements.
• Creates structured documentation to support implementation plans, SOPs, and strategic decision-making.
• Establishes project milestones and tracking systems to monitor performance and ensure timely execution of initiatives.
• Communicates status updates and key insights to leadership and stakeholders, enabling informed decisions and business agility.
• Supports the rollout of new product features and process improvements, ensuring alignment across impacted teams.

Competencies

• Strong analytical and strategic thinking skills, with the ability to convert complex data into actionable insights.
• Proven track record of leading cross-functional projects from ideation through implementation with measurable results.
• Clear and effective communicator across all levels, with the ability to influence and align diverse stakeholders.
• Self-starter who thrives in ambiguity and proactively drives initiatives forward with minimal oversight.
• Deep operational understanding and ability to translate frontline challenges into product solutions.
• Proficient in tools such as Google Workspace, Excel/Sheets, project management software (Asana, Jira), and data platforms (e.g., Looker, Sigma).
• Experience in customer-centric environments with a strong focus on continuous improvement.
• Industry experience in residential solar or energy efficiency is highly preferred.

Qualifications & Requirements 

• Bachelor’s degree in Business, Engineering, or a related field; MBA or equivalent experience preferred.
• 3–5+ years of experience in product management, project management, or operational strategy, preferably in solar, energy, or technology sectors.
• Demonstrated success in developing and scaling new products or programs, from concept to execution.
• Strong analytical skills with the ability to use data to drive decisions and measure outcomes.
• Exceptional communication skills—written, verbal, and visual—with the ability to influence cross-functional stakeholders and leadership.
• Proficient in project management tools (e.g., Jira, Asana, Smartsheet, Monday.com) and data platforms (e.g., Excel, Looker, Sigma).
• Ability to thrive in a fast-paced, ambiguous environment and drive clarity through collaboration and structure.
• Experience working with cross-functional teams including engineering, operations, customer care, and finance.
• A bias toward action, with a focus on results, experimentation, and continuous improvement.
• Passion for clean energy, customer experience, and operational excellence.

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

• Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
• Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
• Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources at hr@posigen.com. 

While this position can be US-remote, we strongly prefer candidates located in one of our areas of operation: New Orleans, LA; Houston, TX; Salt Lake City, UT; Philadelphia, PA; and the surrounding Northeast region (NJ, CT, MA, RI, NH).