Customer Support Agent

Since our founding, we have redefined how people approach small-dollar loans—delivering over $1 billion in funding to more than 1 million customers, issuing over 4 million loans, and saving our customers more than $500 million.

At Possible, we’re building a new type of consumer finance company; one that helps our customers stay out of debt rather than profit from their staying in it. We are a Public Benefit Corporation with the mission to help communities unlock economic mobility through affordable credit products crafted to improve financial health for generations. Join the team that’s making our goal a reality.

At Possible Finance, we believe access to fair, affordable credit can change lives—and we’re building a company that proves it. As we kick off our 2026 hiring efforts, our Customer Support leaders are expanding our internal team in the Philippines and looking for passionate, customer-first Tier 1 Customer Support Agents to join us.

As a Tier 1 Agent, you’ll be on the front lines of our mission to help customers break free from the debt cycle. You’ll support people during important financial moments, deliver thoughtful and empathetic service, and play a key role in a company that measures success by the positive impact we make on our customers’ lives—not by keeping them in debt.

If you’re energized by helping others, thrive in a fast-paced environment, and want to grow your career at a globally distributed, purpose-driven fintech with a strong employee-first culture, we’d love to meet you.

What you’ll do:

• Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
• Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and reference materials
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
• Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed 
• Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
• Posses a comprehensive understanding our company mission, products, and full range of services offered

What you’ll bring:

• Fluency in English, both written and verbal
• Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers 
• Ability to multi-task in a fast paced and constantly evolving environment 
• Self-motivated to gain basic proficiency with new technologies 
• Ability to work independently or work in small teams 
• Strong analytical problem-solving abilities 
• 1-2 years of experience in a customer service role 
• Experience working in the FinTech care industry is a plus

With the backing of our venture investors— Union Square Ventures, Canvas Ventures, Euclidean Capital, and Unlock Venture Partners — a dedicated following of hundreds of thousands of customers, and an extraordinary team, we are unwavering in our fight for financial fairness. As one of only a few FinTech Public Benefit Corporations, we’ve baked our dual dedication to building a profitable and socially impactful company into our charter; we only succeed when our customers do too. Give us a shout if you’d like to help us ship financial products that protect consumers from predatory lending practices and promote economic health.

Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.

Learn more about us as a Public Benefit Company.