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Senior Associate, Strategy and Operations (Process Excellence)

Bangalore, India

Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on Twitter via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

About the Team:

We are seeking a passionate and highly driven individual to join the Strategy and Operations team as part of the Revenue Operations function at Postman. Revenue Operations is integral to the success of our GTM motion by helping to drive revenue and overall productivity of the sales and customer success teams. The Strategy and Operations team plays a critical role in generating insights and optimising processes that help the organization grow and be successful.

The team works closely with multiple Go-to-Market teams including Sales, Customer Success, Renewals, Account Development, Data Analytics and Solutions Engineering.

What You’ll be doing:

  • Design and execute scalable processes for the GTM teams, reduce friction in existing processes, and continuously improve upon them
  • Proactively solve inefficiencies in GTM operations and help the organisation become more efficient
  • Lead operational projects in support of the GTM organisation including end-to-end requirement gathering, design, implementation, improvement and governance of these processes.
  • Provide guidance, insight and recommendations to the leadership team focused on increased revenue growth while improving overall sales team performance and effectiveness
  • Documentation of existing processes and improvements
  • Collaborate with the Enablement team to ensure appropriate trainings are delivered on updated processes
  • Build and maintain relationships with sales, customer success, BizOps and other GTM teams
  • Manage stakeholder communication for process changes, milestone planning and escalations

You would be a great fit if you:

  • Have 5 to 8 years of overall work experience with at least 3 years in an operations/business process role in SaaS or consulting
  • Are adept at handling ambiguity while designing and implementing processes
  • Have exceptional stakeholder management and collaboration skills, experience in client-facing roles is a plus
  • Adept at using process mapping software such as Miro/Whimsical/Lucidcharts
  • Have experience in managing complex processes and navigating a rapidly growing organisation

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

We offer competitive salary and benefits, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. Yes, seriously. We want you to eat well wherever you’re at. Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it.

This position requires you to be present in our Bangalore office on Mondays, Wednesdays & Fridays.

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