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Customer Education Engineer

San Francisco, United States

Who Are We?

Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

Postman’s Customer Education team seeks a versatile engineer with an interest in customer education to help scale our self-serve and instructor-led learning programs hosted on Postman Academy. Unlike a typical engineer role, this role requires you to work independently on a diverse set of smaller projects, create proof of concepts, and quickly iterate on them to deliver mature solutions. Our ideal candidate has a software development and education background and is interested in designing, delivering and owning self-contained customer-facing solutions while collaborating with a wide range of stakeholders, including trainers, content developers and platform engineering teams. 

What You'll Do

  • Design and implement frontend changes to LMS & learning tools to maintain proper branding & innovative front end experience
  • Integrate LMS with internal and third-party services and systems to enable the team to deliver impactful learning experiences and hands-on exercises
  • Work on an integrated team with content specialists, trainers, customer success members, and operational project team members to design and develop self-contained training solutions supporting classroom and online learning environments
  • Work with the team to establish and manage internal development processes and pipelines
  • Act as an advisor and subject matter expert on APIs during new learning content development

About You

  • 3-5 years minimum experience in software development
  • Experience working with HTML, CSS and JavaScript
  • Experience working with Node.js, GitHub RDBMSs and system integration
  • Experience with Postman and AWS (EC2, RDS, API Gateway, Lambda) is a plus
  • Experience with EdTech is a plus
  • Excellent verbal and written communication skills
  • Enjoy coordinating with other engineering teams to deliver solutions
  • Highly organized, with proven ability to work autonomously and deliver projects on time

This role is based remotely in the San Francisco Bay Area, and the reasonably estimated salary for this role ranges from $140,000 to $180,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. 

 

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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