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Community Associate

Remote, United States

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

About the Team

The Postman Content Team creates and distributes high-quality, engaging resources that educate, inspire, and support developers throughout their API journey. Community plays a key role in amplifying this work by bringing developers together through events, challenges, discussion, and user-generated content, helping us ensure that what we create is relevant, useful, and widely shared. Together, the content and community functions drive awareness, adoption, and a sense of belonging within the Postman ecosystem.

The Opportunity

This is a hands-on role for someone who thrives in a dynamic, fast-paced environment and finds energy in working directly with developers. You’ll work closely with our Senior Community Strategist and Head of Content to bring our community programs to life: empowering contributors, operationalizing ambassador workflows, and helping amplify the voices of our most passionate users.

You’ll be the connective tissue between our strategy and execution. Our Senior Community Strategist will lead the overall strategy, identifying the highest-impact experiments, engagement models, and community pathways, and you’ll help bring those ideas to life through fast, thoughtful implementation. You’ll test ideas with real developers, gather feedback, and surface learnings so we can iterate and scale what works.

A big part of your job will be going where developers already are. You’ll actively participate in communities like Reddit, Discord, and other external forums to build trust, engage authentically, and bring developers into our ecosystem. You’ll also play a critical role in building relationships with contributors and community members, ensuring they feel seen, supported, and inspired to keep creating.

This role is equal parts execution and relationship-building. Ideal for someone who loves testing ideas, building systems, and being in the middle of the action.

What You’ll Do

Community Ambassador Engagement

  • Build 1:1 relationships with top developers in our community (contributors, creators, and power users)
  • Monitor Reddit and other external platforms to identify active Postman users, engage authentically, and guide them to our owned communities like Discord and Discourse
  • Support onboarding, communication, and reward fulfillment for a global network of community ambassadors
  • Identify spotlight worthy community work and help elevate it across marketing channels

Strategy Testing & Implementation

  • Surface insights and feedback from the community to inform broader strategy and roadmap planning
  • Collaborate with DevRel, Product, and Marketing to test engagement strategies that drive developer participation
  • Support pilot programs and GTM-aligned activations like contributor showcases, live AMAs, and community challenges

Community Logistics & Operations

  • Manage the behind the scenes operations that make our programs run: content tracking, calendars, and deliverable logs
  • Own logistics for virtual community events 
  • Maintain onboarding flows that scale contributor participation
  • Ensure everything is tracked, shipped, and followed through with attention to detail and a high bar for quality

About You

  • Have 3+ years in community operations, developer relations, or technical program management
  • Understand how developers think and what drives them to contribute
  • Have strong written communication skills across async, community, and public channels
  • Love bringing structure to chaos and are energized by improving processes, docs, and workflows
  • Bonus: You’ve helped run ambassador or contributor programs before

The reasonably estimated base salary for this role ranges from $89,000 - $99,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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