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Technical Community Manager

San Francisco, California, United States

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

Postman is the world's leading API platform, and APIs and AI agents are increasingly the backbone of modern software. We're looking for a Technical Community Manager who will build and lead a thriving global developer community. One that goes beyond Postman users to become the destination for any developer working with APIs and AI agents.

This is not a typical community role. You'll be architecting programs, designing engagement loops, and building something genuinely new: a community where developers come to learn, build, share, and grow — and where Postman is recognized as an indispensable part of their toolchain.

The intersection of APIs and AI agents is one of the most exciting spaces in software right now, and Postman sits right in the middle of it. We have millions of developers already on the platform — the opportunity is to turn that user base into a community that educates, inspires, and advocates for one another. The person who builds this will leave a real mark on how developers collaborate and grow for years to come.

What You'll Do

Discord Community Growth & Engagement

  • Own the end-to-end strategy for Postman's Discord community, from onboarding flows to retention and reactivation
  • Design and run Discord-native engagement programs including Quests, Stage events, and structured channels that reward participation and drive meaningful technical conversations
  • Define and track community health metrics: signup growth, DAU/MAU, message volume, retention curves, and engagement rate
  • Create community rituals — weekly challenges, office hours, live builds, AMAs — that give developers a reason to keep coming back

Ambassador & MVP Programs

  • Build Postman's Ambassador and MVP programs from the ground up, including selection criteria, tiered benefits, activation playbooks, and recognition systems
  • Identify, recruit, and nurture top community contributors and technical advocates globally
  • Enable Ambassadors and MVPs to run local and virtual user groups, create content, and represent Postman at external events
  • Develop onboarding and enablement resources so program members can hit the ground running independently

Agents & APIs Developer Community

  • Lead the creation of a broader "Agents & APIs" community — a vendor-neutral space for developers building with AI agents, LLMs, MCP servers, and API-first architectures
  • Position Postman as the connective tissue for agent development workflows: design, test, mock, monitor, and collaborate
  • Curate and commission technical content, tutorials, and community showcases that highlight real-world agent and API patterns
  • Partner with adjacent communities and developer ecosystems (AI/ML, open-source, cloud-native) to grow reach and cross-pollinate membership

Product Activation & Feature Adoption

  • Work closely with Product and Growth teams to translate community engagement into measurable product activation
  • Design community programs that surface and celebrate key Postman features — Flows, AI-powered collections, Monitors, Mock Servers, and more
  • Create pathways from community participation to product discovery: challenges, use-case showcases, and "build with us" programs tied to new feature launches
  • Instrument and report on how community engagement correlates with feature adoption and user retention

User-Generated Content & Community-Led Growth

  • Build a content ecosystem where community members are motivated to create tutorials, blog posts, videos, templates, and open-source collections
  • Run structured UGC campaigns (e.g., monthly build challenges, "show us your agent" showcases) with clear incentive structures
  • Amplify the best community content through Postman's owned channels — newsletter, social, and the Postman Public API Network
  • Partner with the Developer Relations team to surface community voices at conferences, in product documentation, and in marketing

About You

Must-Haves

  • 6+ years of experience in developer community management, developer relations, or a closely related technical role
  • Demonstrated experience running Discord communities at scale, including use of bots, permission structures, and native engagement features
  • Proven track record building programs (ambassador, MVP, user group, or equivalent) from zero to measurable impact
  • Strong written and verbal communication skills — you can write a technical tutorial and a community announcement with equal confidence
  • Data-driven mindset: you know what metrics matter and you build programs around moving them

Nice-to-Haves

  • Experience with AI agents, LLM orchestration frameworks (LangChain, CrewAI, AutoGen, etc.), or MCP-based tool use
  • Familiarity with the Postman platform or similar API tooling (Insomnia, Bruno, Swagger)
  • Background in software engineering or technical writing
  • Experience with global community programs spanning multiple time zones and languages

Success in This Role

In the first 90 days, success looks like a clear community audit completed, an ambassador program framework launched, and a Discord engagement cadence established.

At 6 months, we expect to see measurable growth in Discord signups and weekly active members, the first cohort of Ambassadors and MVPs activated, and at least one community-driven product activation campaign shipped.

At 12 months, the north star metrics are:

  • Community growth — monthly new Discord member signups trending up quarter over quarter
  • Engagement rate — % of members actively participating (posting, reacting, attending events) month over month
  • Product activation — measurable lift in feature adoption attributable to community programs
  • Community-led activity — number of community-run user groups, UGC pieces created, and Ambassador-led events per quarter
  • Agents & APIs community — independent traction metrics showing the broader developer community is growing beyond Postman-only users

 The reasonably estimated base salary for this role ranges from $175,000.00 to $195,000.00, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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