Personal Injury Assistant Case Manager

At Postman Law we are dedicated to creating a workplace where passionate professionals can make a real difference. Our team of experienced personal injury attorneys and case staff work together to advocate for individuals who have been wronged or injured. We guide clients through every step of their journey to ensure they receive the justice and compensation they deserve. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. 

Purpose:

We are seeking an Assistant Personal Injury Case Manager to join our growing team. This support role is ideal for someone who is eager to learn, organized, and ready to help clients through the personal injury legal process. The individual will play a support role in case development, client communication, and case management from intake through settlement. The ideal candidate will be highly organized, customer-focused, and empathetic, with a strong ability to support multiple cases in a fast-paced environment.

This full-time position works a hybrid schedule of three days per week in our Lake Mary, Florida, office and two days per week remote.  The compensation for this position is paid hourly and, depending on experience, is $25.00 to $26.00 per hour, plus a year-end discretionary bonus and benefits. 

Key Responsibilities:

• Client Communication & Support
• Assist in communicating with clients, providing case updates and addressing basic inquiries throughout the lifecycle of their case.
• Help ensure clients understand the next steps in their case and maintain a positive experience.
• Case Management & Organization
• Assist in maintaining a caseload of organized, up-to-date case files in both physical and digital formats.
• Support case preparation, from intake to closing, including document gathering, client updates, and attorney communication.
• Medical Records & Documentation
• Order and track medical records from healthcare providers, ensuring necessary documents are obtained to support injury claims.
• Coordinate with medical providers to ensure proper treatment documentation is secured and presented.
• Collect and organize evidence and documents to support liability claims and injury details.
• Negotiations & Settlements
• Assist attorneys and case managers in negotiating settlements with insurance companies and reductions on outstanding medical bills and liens from providers.
• Support in the preparation of comprehensive demand packages, compiling necessary documents for submission to insurance carriers.
• Collaboration with Legal Team
• Collaborate with attorneys, case managers, paralegals, and legal assistants to ensure seamless support of each case.
• Insurance & Healthcare Provider Communication
• Assist with contacting insurance carriers and healthcare providers to verify account balances, process claims, and settle case payments.
• Help maintain consistent follow-up with clients regarding treatment status and case progress.
• General Administrative Support
• Provide administrative assistance as needed, including preparing letters, emails, and client correspondence and scheduling meetings with clients, attorneys, and third-parties.

Skills:

• Ability to prioritize and manage multiple cases, deadlines, and responsibilities in a fast-paced environment.
• Clear and effective communication skills, both verbal and written, with the ability to build positive client relationships.
• High attention to detail and ability to maintain organized case records and documents.
• Proficiency in legal case management software and Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to collaborate and support other team members to ensure the success of each case.

Qualifications:

• Bachelor’s degree preferred but not required.
• At least one year experience as in a personal injury case manager or paralegal role preferred.
• Experience in a high-volume personal injury practice is highly preferred.