New

Senior Product Manager

Anywhere in North America, Remote

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program. 

We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

Job Description

As a Senior Product Manager specializing in offer optimization, you will spearhead the development of sophisticated tools that enable our merchants to maximize revenue through personalized, data-driven offers. Your core focus will be on the strategy, development, and optimization of features encompassing cash back offers, discounts, and various customer rewards across all Postscript acquisition touchpoints. You will be instrumental in delivering impactful products leveraging AI and customer data to precisely tailor offers, significantly driving both customer acquisition and retention.

This position is fully remote, and Postscript has been a fully remote company since day 1. Though there is a strong preference for candidates located in ET / CT time zones. 

Primary skills & experiences

This Senior Product Manager will be responsible for building products that help our merchants make more money through subscriber acquisition and offer tools. At a minimum, this Senior Product Manager scope includes end-to-end ownership of Cash Back (Fondue) product line and offer optimization strategies across all Postscript surfaces.

Helpful skills:

  • Technical degree in a relevant field.
  • Strong understanding of the intersection of e-commerce, pricing and offer strategy, fintech, and martech (AI expertise is a significant advantage).
  • Experience in business intelligence, financial modeling, opportunity sizing, and/or forecasting.
  • Possesses MBA or a General Manager background

Helpful experiences:

  • Experience in product operations or technical program management.
  • Execution experience with high-scale, multi-channel messaging platforms.
  • Experience with platform expansion (e.g., new primary platform integrations beyond Shopify).
  • Direct experience within the e-commerce, martech, and fintech sectors.
  • Experience scaling and expanding existing product lines.
  • Prior experience as a startup founder/cofounder
  • Familiarity and experience within the Shopify ecosystem.

Primary duties

  • Own and articulate the product vision and strategic roadmap for offer optimization and the Cash Back (Fondue) product line, ensuring strong alignment with company objectives and the evolving needs of our merchants, while actively integrating AI-driven insights and sophisticated data models.
  • Lead the design and implementation of innovative offer optimization features that empower merchants to deliver highly personalized offers based on nuanced customer behavior, thereby maximizing conversion rates and fostering enduring customer loyalty.
  • Drive product development across all offer optimization surfaces, collaborating effectively with cross-functional teams (engineering, design, marketing, sales) to deliver impactful features while  ensuring timely execution and measurable results.
  • Define and rigorously track key business line success metrics for offers products, analyzing performance across the entire customer lifecycle to inform data-driven decisions for continuous optimization and refinement of our offerings.
  • Forge strong partnerships with engineering, data science, and Go-to-Market teams to deliver scalable and personalized offer solutions that seamlessly integrate with Postscript’s rapid growth and the expanding needs of our merchant base.
  • Cultivate deep expertise in diverse offer structures, gaining a thorough understanding of how various offer types (e.g., cash back, discounts, free shipping, bundles) influence customer behavior and the resulting ROI for our merchants.
  • Champion innovation in offer strategies, proactively identifying opportunities to strategically leverage AI and machine learning technologies to significantly enhance offer effectiveness and personalization across all Postscript properties.

Desired skills & experiences

  • 7+ years of progressive Product Management experience; Founder or Co-Founder experience within a B2B or B2B2C SaaS company is strongly preferred.
  • Demonstrable experience with offer optimization strategies within e-commerce, marketing technology, or fintech industries.
  • Foundation in AI-driven product development, particularly with practical applications of machine learning for customer behavior analysis and segmentation.
  • A technical background or degree in a relevant discipline, coupled with a solid grasp of product management best practices and methodologies.
  • Proven track record of successful execution in high-scale, multi-channel messaging platforms, with a strong understanding of personalized marketing principles.
  • Significant experience within the Shopify ecosystem or similar leading e-commerce platforms is highly preferred.                                                                                                                                                                                                                                                                                                                                                                                  

What We’ll Love About You

  • You are deeply analytical and excel in data-driven environments, leveraging insights and analytics to rigorously inform strategic decisions and consistently optimize product outcomes.
  • Your innate curiosity fuels a continuous exploration of emerging technologies and advancements in AI, data science, and generative tech, proactively identifying opportunities for impactful innovation.
  • Your strategic foresight enables Postscript to consistently remain at the forefront of offer optimization, empowering merchants to craft compelling and highly effective offers that drive results.
  • You are an inspiring and collaborative leader, fostering a shared sense of purpose within your teams and driving successful outcomes through effective cross-functional influence.
  • You possess a genuine passion for innovation within the offer space, consistently pushing boundaries to create groundbreaking products that deliver tangible and measurable value to both merchants and their customers.
  • You are intensely customer-focused, proactively engaging with customers to gather invaluable feedback and directly incorporating their insights into your strategic roadmap decisions.

What You’ll Love About Us

  • Competitive salary range of USD $156k – $180k base plus significant equity (we maintain a non-geo-based salary structure).
  • High-growth startup environment offering substantial opportunities for direct impact and significant career advancement.
  • Flexible work environment – work remotely from home or your preferred location.
  • A fun, passionate, and collaborative team that genuinely enjoys the work we do.
  • Competitive compensation package with meaningful equity opportunities.
  • Flexible paid time off policy to support your work-life balance.
  • Comprehensive health, dental, and vision insurance plans.

What to expect from our hiring process:

  • Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
  • Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
  • Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
  • Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
  • Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
  • Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
  • Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Postscript Demographic Questions and Categorizations

At Postscript, we are committed to creating an inclusive workplace that values diversity. We firmly believe that companies diverse in, for example, age, gender identity, race, sexual orientation, ethnicity, and perspective are better because of it. However, even beyond that belief, we simply want to strive for what's right.

For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision.  Your decision to participate or not participate in this survey will have no impact on your candidacy at Postscript.

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Postscript’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.