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CRO Account Manager

Remote - Colombia

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, Creative, and Web Development. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. 

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. 

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

  • As an Account Manager in the CRO division, our primary goal is to ensure the seamless execution of every growth idea presented to our clients, meeting high-quality standards within specified timelines. To achieve this, create internal tickets for various tasks such as copy, design, development, or email, ensuring the smooth implementation of presented ideas. Upon receiving completed tasks from our team, we conduct a thorough quality check to ensure all requirements are met. Then, we share the information with our growth leads for their feedback. Once approved by the Growth lead, we proceed to share the finalized task with the client and await their feedback before pushing the idea live. As Account Managers, effective communication with clients is key. We take the responsibility of conveying the right message between our internal team and clients, fostering a collaborative and transparent environment

Responsibilities:

  • Client Relationship Management: Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Conduct regular meetings and communication with clients to gather feedback and provide updates
  • Project Oversight: Lead the planning, execution, and monitoring of projects, ensuring they are aligned with client goals and agency standards. Collaborate with cross-functional teams, including design, and development teams, to ensure project deliverables are met on time and are of high quality
  • Team Leadership and Mentoring: Provide mentorship and guidance to junior account managers, assisting in their professional growth and development
  • Communication: Communicate project status, updates, and recommendations clearly to clients and internal teams. Address client concerns, issues, and feedback in a proactive and professional manner
  • Market Knowledge: Stay up-to-date with industry trends, emerging technologies, and best practices to provide valuable insights to clients

Role Requirements:

  • Bachelor's degree in Marketing, Business, Communication, or a related field. Master's degree is a plus
  • 1-3+ years of experience in account management within a marketing agency environment
  • Strong knowledge of marketing strategies, digital marketing, and advertising concepts
  • Proficiency in using project management and collaboration tools such as Clickup, Basecamp, and Asana
  • Excellent communication and presentation skills, both written and verbal
  • Leadership experience with the ability to mentor and guide junior team members
  • Proficiency in agile methodologies, such as Scrum, and the ability to adapt to changing project requirements
  • Exceptional organizational skills and attention to detail
  • Problem-solving skills with the ability to think critically and strategically
  • Demonstrated ability to manage multiple projects and priorities simultaneously
  • Strong client-facing skills, including the ability to build and maintain relationships
  • English proficiency: B2 minimum

Key Performance Indicators (KPIs)

  • Client Relationship: Keeps the client up to date, and keeps the team updated as well
  • Resource management: Must be able to coordinate the resources accordingly in order to successfully meet the project needs
  • Tools Management: Uses the comms tools accordingly, keeps an open communication with the internal and external team. Keeps her click up lists updated and reviews the notifications in a timely manner. As well as their slack
  • Results: As a result of their management/ coordination, they are able to meet the needs of the project in a timely and successful manner

Most Important Things (MITs)

  • Assertive communication with our internal and external team
  • Ability to multitask
  • Understand the resources assigned to the POD and plan accordingly to meet the deadlines
  • Attention to detail

Benefits & Perks:

  • Base salary + commission opportunities
  • Medical Bonus
  • 15 paid vacation days (PTO) per year
  • Fully flex work environment: full-remote, in-office, or hybrid 
  • Employee Assistance Program (EAP)
  • 17 observed Colombian national holidays + 2 mental health recharge days per year
  • Legal benefits like Prima, Cesantias
  • Paid Social Security
  • Unlimited opportunities for growth & leadership within a rapidly growing firm
  • Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
  • Quarterly awards including prize money and recognition for outstanding performance
  • Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

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