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Office Operations Manager, CRO

Medellín, Antioquia, Colombia

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, Creative, and Web Development. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. 

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. 

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

A day in the life:

The office manager will be responsible for maintaining Power Digital’s Medellín headquarters. The office manager is responsible for the upkeep and maintenance of the Medellín office, ensuring the team is comfortable and the space is welcoming. This position mainly focuses on culture and employee sentiment with a goal to grow your understanding of operations and grow your mindset while working alongside a team of HR, Accounting and Finance professionals. This role will oversee and assist in ideation, facilitation  and execution of projects within Operations, Culture, DEIB, and BPO, with the goal of improving processes, employee experience, and overall organizational effectiveness and goals.

Responsibilities:

  • Be the go to person for all things culture in Medellín
  • Being the friendly face in office
  • Be there for all the events and bring the teams together
  • Planning & execution from A-Z of culture events for the Medellín office
  • Assist in the planning for the departments, account team, geopods (Bogota, Cali)
  • Manage the Office (maintain cleanliness daily, coordinate the packages and mail,
    Stocking the office snacks and coordination of the catered lunches, Overseeing general
    office operations, trash management etc.)
  • Maintain an organized workflow and keep to deadlines across multiple projects
  • Receive and incorporate feedback from from team throughout each project and event
    Coordinates appointments and meetings and manages staff calendars and schedules.
  • Work with all office vendors to ensure a smooth and welcoming office experience for the
    team
  • Collaborate with our HR Team and Operations team as needed.
  • Bring ideas on how to improve and grow our office sentiment and culture


Role Requirements:

  • Excellent verbal and written communication skills
  • Proven experience in organizational development, process improvement, and project
    management.
  • Highly organized and detail-oriented with a keen eye for process optimization.
  • Excellent leadership skill, with a focus on fostering a collaborative and results-driven
    environment.
  • Strong analytical and problem-solving skills with a keen eye for identifying areas of
    optimization.
  • Excellent communication and interpersonal skills, with the ability to collaborate at all
    organizational levels.
  • Proficiency in project management tools and software.
  • Demonstrated ability to adapt to a fast-paced and dynamic work environment.
  • Proactive problem-solving abilities and a commitment to continuous improvement.

Key Performance Indicators (KPIs)

  • > 90% Culture Attendance Rate
  • 100% Proper Culture Budget Allocation & Tracking. No Amounts Overspent Unless
    Approved
  • Well-Maintained & Presentable Office Management

Most Important Things (MITs)

  • Oversee & Facilitate Company Culture Budget + Events
  • Power Digital Office Management
  • Ownership of Experience Initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

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