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Client Experience Project & Executive Operations Lead

Remote - Mexico

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. 

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. 

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

***Proficiency in spoken and written English at an advanced level is required for this role.

About the role

We’re seeking a highly organized and proactive Executive Assistant & Project Manager to support the leadership of our Client Experience (CX) team. This dual-role position is critical to optimizing internal workflows that drive client satisfaction, increase retention, and enable cross-sell/upsell opportunities across our portfolio of digital marketing services. The ideal candidate thrives in a fast-paced environment, excels in stakeholder coordination, and brings a balance of detail orientation and strategic insight to help our leadership team operate at peak efficiency.

A day in the life:

  • You start your day aligning with CX leadership on top priorities, organizing calendars, prepping materials, and following up on key initiatives. Throughout the day, you manage internal workflows, track project progress, and surface client retention and upsell opportunities. You keep the team organized by updating task boards, documenting action items, and coordinating with cross-functional teams within Strategy, Revenue and People. Your focus is ensuring leadership stays informed, efficient, and empowered to deliver an exceptional client experience.

Responsibilities:

Executive Support

    • Serve as a strategic right hand to CX leadership: manage calendars, prep for meetings, prioritize follow-ups, and ensure timely communication
    • Assist in preparing materials for client QBRs, cross-functional team meetings, and executive presentations
    • Handle sensitive information with confidentiality and professionalism

Project & Workflow Management

    • Own end-to-end internal project coordination related to client retention initiatives, account health tracking, and upsell/cross-sell planning
    • Build and maintain Asana task boards, timelines, and progress trackers for leadership priorities
    • Coordinate with internal teams (Revenue, Strategy, Operations & People) to ensure smooth handoffs and aligned objectives

Client Retention & Growth Enablement

    • Track and support execution of client retention efforts, including satisfaction surveys, renewal checkpoints, and milestone touchpoints
    • Monitor and flag cross-sell/upsell opportunities based on client lifecycle and service gaps
    • Support rollout of new CX processes that enhance client experience and retention

Operational Support

    • Streamline team rituals (weekly syncs, quarterly planning, monthly metrics reviews) and maintain centralized documentation
    • Assist in the development and dissemination of CX best practices, templates, and playbooks
    • Report on team KPIs and help identify process improvement opportunities

Role Requirements:

  • 3+ years in an executive assistant, project manager, or operational support role (agency experience preferred)
  • Proven success in managing complex projects with multiple stakeholders
  • Excellent written and verbal communication skills
  • High proficiency in project management and productivity tools (e.g., Google Workspace, Slack, Asana)
  • Detail-oriented, proactive, and solution-focused
  • Strong understanding of client lifecycle and digital marketing agency dynamics is a plus

Key Performance Indicators (KPIs)

  • Client retention rate and timeliness of client health check initiatives (completed vs. planned)
  • Number of identified growth / upsell opportunities supported through internal tracking
  • % of leadership projects delivered on time and task completion rate within Asana
  • % reduction in administrative turnaround times for the leadership team
  • Accuracy and completeness of reporting dashboards and documentation

Most Important Things (MITs)

  • Operational Excellence & Organization: Managing multiple moving parts—keeping projects on track, ensuring deadlines are met, and maintaining clean, efficient workflows that support leadership and the broader team.
  • Proactive Communication & Coordination: Acting as a connector across departments and a support system for leadership, this role requires anticipating needs, surfacing key information, and following up with clarity and consistency.
  • Client-Centric Mindset with Strategic Awareness:: While not client-facing, this person plays a key role in supporting retention and growth. They must understand the client lifecycle, spot opportunities for improvement, and help prioritize initiatives that enhance client experience and value delivery.

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

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